Senior Project Manager (Retail)
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Key skills for this role
About the Role
Contract & Scope Lead project set-up, including contract finalisation, internal alignment and mobilisation of the team Fully understand and manage the contract, ensuring complia.
Key Skills for This Role
Full Job Posting
Contract & Scope
- Lead project set-up, including contract finalisation, internal alignment and mobilisation of the team
- Fully understand and manage the contract, ensuring compliance with key obligations and deliverables
- Define, agree and manage scope across all disciplines, ensuring clarity of responsibilities
- Lead the appointment and coordination of sub-consultants, including scope, fees and agreements
- Identify and manage changes to scope, leading variation preparation, negotiation and agreement with the client
- Ensure all deliverables meet WSP quality standards and client expectations
Communication & Team Leadership
- Act as the primary interface with the client, operators, tenants, and key stakeholders
- Provide clear leadership, establishing a high-performing one team culture
- Lead client engagement, workshops and presentations, including executive-level reporting
- Manage complex stakeholder environments, including retail tenants, landlords, operators and authorities
- Support clients with strategic decision-making, balancing commercial, operational and design priorities
- Proactively manage expectations, risks and issues to maintain trust and project momentum
Programme
- Lead development of detailed, realistic programmes aligned with retail delivery and tenant fit-out requirements
- Manage programmes proactively, identifying and mitigating risks to delivery
- Coordinate with design teams to ensure alignment with anchor tenant, F&B and retail unit handover milestones
- Oversee integration of base build, shell & core, and tenant fit-out packages
- Ensure programme reflects authority approvals, procurement strategies and phased handovers
- Work with Planning & Controls to maintain robust P6 programmes and client reporting
Design & Technical Coordination
- Lead multidisciplinary design coordination through all stages (Concept to IFC and construction support)
- Ensure alignment between brand standards, operational requirements and technical design solutions
- Oversee design reviews, ensuring buildability, compliance and coordination across disciplines
- Drive high-quality outputs through structured QA/QC processes
- Ensure coordination between landlord criteria and tenant requirements
Risk Management
- Establish and lead the project Risk Register, ensuring regular review and active management
- Identify key risks associated with retail phasing, tenant changes, authority approvals and programme constraints
- Develop and implement mitigation strategies
- Escalate critical risks to senior leadership and clients as required
Commercial Management
- Lead all project commercial aspects, including budget management and financial reporting
- Manage project invoicing, cost tracking and financial performance
- Lead preparation, negotiation and agreement of variations
- Provide commercial advice to clients, particularly relating to programme impacts and tenant-driven changes
Delivery & Handover
- Oversee project delivery through to completion, ensuring alignment with client and operational objectives
- Coordinate phased handovers, including base build and tenant fit-out interfaces
- Ensure smooth transition to supervision / construction teams
- Lead project close-out, ensuring all deliverables, approvals and documentation are complete
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