Senior Programme Manager

Own end-to-end delivery of Napier's largest enterprise programmes, including Tier 1 National and European bank engagements

Establish and run programme governance: steering committees, executive status reviews, RAID discipline, decision logs

Define and defend the acceptance criteria for go-live and any regulatory or contractual milestone

Coordinate delivery across Napier's Professional Services, Product, Engineering, Platform, Support, and Customer Success functions

Act as the single senior Napier delivery contact with the client's programme director, delivery leads, and executive sponsors

Chair steering committees and executive status forums with authority and credibility

Prevent client escalations bypassing programme governance

Represent Napier at client executive escalations, industry regulator interactions where relevant, and third-party (hyperscaler, SI) governance

Own programme P&L, forecast, and margin

Run formal change control against every scope movement, defect classification, and delivery obligation

Defend Napier against uncapped commitments, one-sided release triggers, and unbounded acceptance criteria

Hold the defect versus change request line: no product commitment leaves Napier without your sign-off

Escalate commercial and contractual risk to the CCO before it becomes a client-facing position

Maintain the end-to-end programme plan, dependency map, and critical path

Own the risk register and drive mitigations with named accountable owners

Establish and maintain go/no-go readiness assessment against agreed criteria

Drive continuous improvement in Napier's delivery methodology from evidence in the field

Manage the operational side of any escrow, source-code deposit, or equivalent regulatory instrument on your programmes, working with Napier Legal, Engineering, and the third-party agent

Manage client expectations on trigger events, deposit content, and verification cycles

Ensure customers achieve successful implementation, adoption, and business value realisation

Manage a clean transition from delivery into Customer Success and Support with complete documentation and no orphaned commitments

12+ years leading large-scale enterprise software delivery programmes, with at least 5 years at senior programme director or equivalent level

Direct financial crime compliance domain experience: AML, KYC, Transaction Monitoring, Sanctions Screening, or Case Management platforms. Not adjacent, not learned on the job during a stint - deep and current

Delivered at least one enterprise implementation into a Tier 1 or systemic bank in the UK, EU, or US, chairing steering committees at C-1 level

Proven turnaround experience: taken over a live enterprise programme mid-flight, restored client confidence, re-baselined credibly, and landed a successful outcome

Cloud-based enterprise SaaS platform delivery experience, ideally including hyperscaler-hosted environments (Azure, AWS, or GCP)

Multi-vendor programme experience across client, primary vendor, hyperscaler, and system integrator

Strong commercial and contractual instincts: has run defensive change control, held scope, defended margin, and defeated attempts to reclassify enhancements as defects

Experience of programmes with regulatory or contractual hard deadlines (go/no-go gates, DORA, PRA/FCA supervisory dates, or equivalent)

Presence and credibility at C-1 and C-suite client levels

Experience of escrow, source-code deposit, or equivalent third-party regulatory instruments in a live client engagement

Experience across multiple geographic regions (EMEA, Americas, APAC)

Programme management certifications (MSP, PgMP, PMP, Prince2) - useful, but not a substitute for the experience above

Experience in Private Equity-backed software companies operating to a defined value creation plan

Comprehensive private healthcare through AXA covering optical, audio & dental.

25 days of annual leave + bank holidays, your birthday and a wellness day

Dedicated pension plan through Aviva

Life Insurance 4x your annual salary

Enhanced Maternity & Paternity leave

Income protections policy

Work from anywhere for up to 1 month

Access to our employee wellbeing programme.

Gym membership discounts.

Flexibility in work schedules and locations, ensuring a work-life balance. This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.

This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.

An open and flexible culture that allows you to work in the best way for you.