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Senior Program Manager – Summit Services
Oparc
Montclair, USA
Full-time
Senior · 3+ years experience
Onsite
USD 80000-91500 yearly / year
Discovered 3 weeks ago
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Key Skills for This Role
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Qualifications
- Bachelor's degree in Human Services, Social Services, or a related field required (Master's preferred); or minimum of 3 years of experience in developmental disability services, including case management, with at least 3 years in a leadership, supervisory, or compliance role.
- Prior experience directly supervising exempt-level staff strongly preferred.
- Strong knowledge of applicable regulations including Title 17, Title 22, HCBS Final Rule, DDS, CCL, Regional Center, FLSA, and OSHA requirements.
- Demonstrated knowledge of person-centered planning and service delivery.
- Strong skills in staff supervision, coaching, performance management, data analysis, and quality assurance.
- Excellent organizational, communication, collaboration, problem-solving, and conflict-resolution skills, with the capacity to navigate challenging situations with professionalism and tact.
- Ability to work independently, exercise sound judgment, and manage multiple priorities across programs.
- Proficient in Microsoft 365 (Word, Excel, Outlook, PowerPoint, SharePoint), Teams, Canva, and case management/documentation systems.
- Familiarity with accreditation and regulatory standards (CCL, DDS, CARF) preferred.
- Strong attention to detail, critical thinking, and sound judgment, with the ability to conduct field-based observations and evaluations independently.
- Ability to pass a Department of Justice (DOJ) background check and fingerprint clearance, complete TB test, pre-employment physical, and provide proof of required immunizations (as applicable).
- Valid CA driver's license, proof of current vehicle insurance, clear driving record, and two (2) years of driving experience.
- Reliable transportation to travel and attend off-site meetings.
- CPR, First Aid, and Crisis Intervention (e.g., CPI) certifications — or ability to obtain upon hire.
- Preferred Qualifications
- Bilingual (Spanish, ASL, or other languages) is a plus.
Work Environment Requirements
- Able to work in both indoor and community-based environments, including outdoor settings that may involve allergens, excessive heat, cold, humidity, dampness, noise, and/or slippery or uneven walking surfaces, as well as indoor warehouse-type settings that may lack heating or air conditioning and have concrete flooring.
- Frequent travel between program sites and community locations for scheduled and unannounced observations.
- Flexibility required to accommodate program observations across varying schedules, including early mornings and evenings.
- Willing to support individuals during community outings, job coaching, and/or volunteer activities as needed.
- Able to lift up to 25 pounds by self and up to 150 pounds with one other person; able to assist with physical transfers if necessary.
- Able to push a wheelchair with a seated participant up to one (1) mile.
- Standing, walking, sitting, pushing, bending, and pulling required; squatting and repetitive motion may be necessary.
- Use chemicals in accordance with manufacturer's labeled instructions.
- Adhere to the proper care and responsible use of Oparc-issued property, tools, and equipment.
- Location: Oparc – determination based on assigned Summit Services worksites.
- Reports To: Director of Licensed Programs (escalates to Chief Program Officer in the Director's absence; provides monthly quality assurance and compliance summaries directly to the Chief Program Officer)
- Schedule: Monday through Friday. This is an exempt position; flexible and/or additional hours/days will be required.
About Oparc
Social Services & Human Services590 employeesFounded 1950
Nonprofit disability-services organization providing day programs, employment services, and support for adults with intellectual and developmental disabilities.
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