Senior Program Manager

What You'll Do

Who You Are

• 7+ years of experience in program management, project management, product operations, business operations, technology operations, or a related field, with demonstrated ownership of complex, cross-functional programs.
• Proven ability to independently lead large, complex, and highly visible programs involving multiple teams, workstreams, and senior stakeholders.
• Experience operating in environments where priorities, requirements, and dependencies can evolve quickly and ambiguity is high.
• Strong strategic thinking and program-management skills, with the ability to connect high-level business objectives to detailed execution plans.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities, interdependencies, and workstreams simultaneously.
• Excellent written and verbal communication skills, including the ability to communicate complex information clearly and concisely to both technical and executive audiences.
• Strong executive presence and the ability to facilitate discussions, drive decisions, surface difficult issues, and communicate risks effectively.
• Demonstrated ability to influence without authority and build alignment across Product, Engineering, Data, Marketing, Operations, Finance, Legal, and other functions.
• Strong technology fluency, with the ability to understand and communicate technical concepts, system dependencies, integrations, data requirements, and delivery considerations without requiring hands-on engineering expertise.
• Demonstrated ability to proactively identify risks, dependencies, blockers, and opportunities and drive them toward resolution.
• Strong analytical and data-oriented approach to measuring program performance, identifying trends, and supporting business decisions.
• Comfortable operating with a high degree of autonomy and taking ownership in ambiguous or evolving environments.
• Strong judgment and problem-solving skills, with the ability to balance competing priorities and make informed tradeoffs.
• Experience creating executive presentations, program dashboards, roadmaps, status reports, business reviews, and other leadership-facing materials.
• Demonstrated track record of improving program processes, operating models, and cross-functional ways of working.
• Must be willing to work on-site in our Los Angeles office.
• Experience leading digital product, technology, or enterprise-scale programs.
• Experience in e-commerce, marketplaces, digital advertising, streaming/media, subscriptions, content, consumer technology, or other digital businesses.
• Experience leading product launches, major platform initiatives, or 0-to-1 programs.
• Experience managing programs involving complex technology ecosystems, integrations, APIs, data platforms, or multiple technical workstreams.
• Experience with data, analytics, CRM, personalization, advertising technology, AI, or other emerging technology initiatives.
• Familiarity with program and project management methodologies, tools, and operating models.
• Experience establishing program governance, operating cadences, and scalable processes across organizations.
• Experience working directly with senior executives and leadership teams on high-visibility initiatives.
• Demonstrated experience driving measurable business or operational outcomes through cross-functional programs.

Preferred Qualifications:

• Experience leading digital product, technology, or enterprise-scale programs.
• Experience in e-commerce, marketplaces, digital advertising, streaming/media, subscriptions, content, consumer technology, or other digital businesses.
• Experience leading product launches, major platform initiatives, or 0-to-1 programs.
• Experience managing programs involving complex technology ecosystems, integrations, APIs, data platforms, or multiple technical workstreams.
• Experience with data, analytics, CRM, personalization, advertising technology, AI, or other emerging technology initiatives.
• Familiarity with program and project management methodologies, tools, and operating models.
• Experience establishing program governance, operating cadences, and scalable processes across organizations.
• Experience working directly with senior executives and leadership teams on high-visibility initiatives.
• Demonstrated experience driving measurable business or operational outcomes through cross-functional programs.

What We Offer

Responsibilities

• Lead complex, cross-functional programs from planning through execution, establishing clear goals, scope, milestones, deliverables, ownership, success measures, and operating rhythms.
• Partner with Product, Engineering, Data, UX, Marketing, Finance, Operations, Legal, Events, and external partners to drive alignment and execution across multiple workstreams.
• Develop and own comprehensive program plans, roadmaps, timelines, dependency maps, status trackers, decision logs, and other program-management artifacts.
• Establish program governance and operating mechanisms that create clarity, accountability, transparency, and effective decision-making across teams.
• Facilitate executive and cross-functional meetings, working sessions, and program reviews, ensuring decisions, risks, action items, and next steps are clearly documented and driven to closure.
• Own program-level visibility, proactively tracking milestones, dependencies, risks, issues, blockers, and overall delivery health.
• Anticipate risks and dependencies before they impact delivery and drive cross-functional resolution, escalation, and mitigation strategies as appropriate.
• Serve as a strategic connector between business and technology teams, translating business objectives, product requirements, technical dependencies, data considerations, and delivery constraints into clear plans and decisions.
• Prepare concise, executive-ready status updates, dashboards, presentations, recommendations, and other materials for senior stakeholders and leadership.
• Partner deeply with Engineering and Technology teams to understand architecture-level dependencies, integrations, data requirements, technical constraints, sequencing, and delivery considerations.
• Lead programs involving e-commerce platforms, digital experiences, media and content platforms, data and analytics, personalization, CRM, advertising technology, and emerging technologies including AI.
• Define and track program metrics and outcomes, using data to identify trends, surface risks, measure progress, and inform decisions.
• Lead cross-functional readiness for product launches, major releases, and other high-impact initiatives, ensuring critical dependencies and deliverables are addressed.
• Drive 0-to-1 and highly ambiguous initiatives, creating structure and operating models where processes, ownership, or requirements may not yet be fully defined.
• Identify and implement opportunities to improve program-management processes, cross-functional collaboration, communication, documentation, and execution.
• Establish standards and best practices that improve the organization's ability to plan, execute, and scale complex programs.
• Maintain clear, accurate, and accessible program documentation and ensure stakeholders have timely visibility into critical information.
• Proactively follow up on commitments and hold workstreams accountable for agreed-upon deliverables and timelines.
• Influence outcomes across teams and functions without direct authority, building strong relationships and driving alignment through credibility, communication, and effective program leadership.
• Operate independently, exercising sound judgment to determine when to make decisions, when to align stakeholders, and when to escalate.
• Contribute to a culture of collaboration, transparency, accountability, and continuous improvement.