Senior Program Manager, Lead-to-Cash

Role overview

Program leadership and demand

• Own the roadmap from demand capture through recognized revenue and maintain a named owner for every stage.
• Map cross-functional dependencies, run decision forums, document decisions, and define Sales and Fund Administration rules of engagement for expansions.
• Coordinate lead capture, scoring, and routing from Marketo into Salesforce, including routing existing customers to account owners.
• Define a Salesforce intake path for expansions and drive consistent opportunity creation and forecasting in Salesforce and Gong.

Pricing, contracting, billing, and revenue

• Lead CPQ selection against real pricing scenarios, including asset-based fees, multiple entities and currencies, and event-triggered service starts.
• Run CPQ implementation and the Ironclad order-form hand-off, with system-based approvals and audit trails.
• Plan live-subscription migration without disrupting active billing cycles.
• Automate signed-contract hand-offs to booking, Fund Administration onboarding, and billing setup through Workato.
• Coordinate subscription flow into Zone Billing and NetSuite, invoicing, collections, and ASC 606 revenue recognition.

Measurement and change management

• Own KPIs such as speed to lead, quote cycle time, days from signature to first invoice, manual touches per order, and consistency of revenue metrics across systems.
• Manage cutover, rollback, training, and change management for affected teams, with controls supporting SOX, SOC 1, and SOC 2.

Required qualifications

• 8+ years of program or project management experience, including at least 4 years leading Lead-to-Cash, Quote-to-Cash, or Order-to-Cash transformation programs at a B2B software or services company.
• Delivered programs across marketing and lead management, CRM and forecasting, CPQ and contracting, billing, collections, and revenue recognition.
• Led a CPQ or billing system selection and implementation end to end, from requirements through go-live and hypercare.
• Hands-on program experience with Salesforce and NetSuite, or comparable CRM and ERP platforms.
• Experience with multi-entity, multi-currency, non-seat-based pricing and both new-business and expansion motions.
• A track record aligning Sales, Marketing, Finance, Legal, and Operations leaders and getting decisions made and maintained.
• Clear, direct writing suitable for executive decision memos; able to operate without a strict playbook.

Preferred qualifications

• Experience in financial services, fund administration, private markets, or services businesses with complex fee structures.
• Familiarity with Marketo, Gong, Ironclad, Zone Billing, or Workato; experience using AI tools or designing agentic processes; PMP, PgMP, or comparable certification.

Success milestones

Compensation

• Compensation includes base salary, equity, and benefits.
• The listed U.S. base salary range is CAD 185,000–CAD 235,000; actual base pay depends on candidate factors, location, and applicable local pay requirements.

Benefits

• Benefits include health, dental, and vision care; life insurance; mental wellness and fertility support; paid leave; retirement savings; home-work setup allowance; and professional development stipend.