Senior Program Manager (GB)

Job Summary

Key Responsibilities

• Engineering Mindset & Culture
• Champion a quality-first, automation-first engineering culture across all AD/Transformation pods on the account.
• Institutionalize clean-code, secure-coding, and rigorous peer-review practices across delivery teams.
• Drive DevSecOps adoption — CI/CD, infrastructure-as-code, automated testing, and shift-left security.
• Instill engineering discipline around scale, resilience, and accessibility, given the BBC's public-service scrutiny and traffic spikes during major events.
• Delivery Leadership & Technical Governance
• Own end-to-end technical delivery for BBC's AD/Transformation workstreams, ensuring on-time, high-quality releases.
• Set up and run architecture governance — design reviews, coding standards, and non-functional requirement sign-off.
• Drive the modernization roadmap — legacy monolith to microservices, cloud-native, API-first architectures.
• Own technical risk, dependency, and technical-debt management across the delivery portfolio.
• Track and report engineering health metrics (velocity, defect leakage, deployment frequency, MTTR) to account and client leadership.
• Client & Stakeholder Engagement
• Act as the primary engineering counterpart to BBC's technology and product leadership.
• Translate BBC's digital transformation goals into actionable engineering roadmaps and delivery plans.
• Represent HCLTech in technical governance forums, steering committees, and architecture councils.
• Build the trusted-advisor relationships that grow HCLTech's engineering footprint within the account.
• Operate as the embedded, on-the-ground engineering leader at BBC's offices, providing day-to-day client presence and bridging the onshore-offshore delivery model.
• Team Building, Coaching & Talent
• Build, mentor, and retain a high-performing engineering team spanning developers, architects, QE, and DevOps.
• Define skilling plans and technical career paths aligned to the BBC account's technology direction.
• Foster ownership, continuous learning, and engineering craftsmanship across the pods.
• Innovation & Continuous Improvement
• Drive adoption of platform engineering, observability, and GenAI-assisted SDLC practices.
• Lead pilots for tooling, automation, and modernization accelerators relevant to media/broadcast platforms.
• Contribute learnings back into HCLTech's engineering Centre of Excellence
• Skill Requirements
• 16–20 years in IT with substantial experience in Application Development / Digital Transformation delivery.
• Proven track record leading engineering teams of 20+ engineers in a services or product delivery environment.
• Strong hands-on engineering background (full-stack/backend) — Java,.NET, or Node.js ecosystems.
• Deep expertise in cloud platforms (AWS/Azure/GCP), microservices architecture, and containerization (Docker/Kubernetes).
• Strong command of DevSecOps practices — CI/CD pipelines, IaC (Terraform), automated testing, and observability.
• Demonstrated experience driving legacy modernization or platform transformation programs at scale.
• Excellent stakeholder management skills, including direct experience working with UK-based client leadership.
• Solid grounding in Agile/Scaled Agile delivery models.
• Willingness and ability to be based onsite at London, UK (BBC premises; exact site to be confirmed) (including any necessary work authorization/relocation).
• Prior experience in media, broadcast, streaming, or high-traffic consumer digital platforms.
• Familiarity with content management systems, personalization engines, or streaming/video platforms.
• Working knowledge of accessibility standards (WCAG) and public-sector-grade compliance requirements.
• Relevant certifications — cloud architect (AWS/Azure), TOGAF, SAFe, or equivalent.
• Exposure to AI/ML-assisted engineering productivity tools.
• Prior experience operating in an onshore, client-facing leadership role while directing an offshore delivery organization.
• Clear engineering standards and governance established and adopted across all pods.
• Measurable improvement in delivery and quality metrics (defect leakage, release cadence, incident rate).
• Recognized by BBC stakeholders as a credible engineering thought leader, not just a delivery escalation point.
• A stable, motivated, and upskilled engineering team with a visible succession pipeline.
• Other Requirements

Required Skills & Experience

Preferred / Good to Have

What Success Looks Like (First 6–12 Months)

Qualifications

• 16–20 years in IT with substantial experience in Application Development / Digital Transformation delivery.
• Familiarity with content management systems, personalization engines, or streaming/video platforms.