Senior Professional - Application Support Analyst/Developer - Tier 2 - Technology Operations Planning & Support

Key Responsibilities

• Application & Production Support
• Provide Tier 2/3 application support for brokerage and enterprise platforms across the LPL application ecosystem.
• Monitor systems and applications to ensure availability, reliability, and performance; ensure SLA commitments are met daily.
• Manage incident, problem, and defect tickets, including triage, prioritization, escalation, and resolution.
• Perform root cause analysis for production incidents, ensuring preventative actions are documented and implemented.
• Support production releases, change management, and coordination of production installs.
• Respond to high‐priority production issues, including regulatory inquiries and time‐sensitive “fire drills,” with ad‐hoc analysis and troubleshooting.
• Automation Operations & Engineering
• Manage and monitor a fleet of digital workers/automations to ensure alignment with business objectives and operational reliability.
• Identify automation, robotics, and workflow optimization opportunities through evaluation of system and process flows.
• Build, enhance, and maintain automation solutions using technologies such as Python, Java, VBA, JavaScript, SQL, and visualization tools.
• Apply coding best practices to improve automation reliability, scalability, and maintainability.
• Leverage data analysis, statistical reporting, and trend analysis to drive continuous improvement.
• Data Analysis & Operational Insights
• Review and analyze large datasets to identify trends, anomalies, risks, and optimization opportunities.
• Communicate actionable insights and critical escalations to business, product, and executive stakeholders in clear, concise formats.
• Perform analytical assessments with consideration for financial, client, risk, and operational impact.
• Support reporting, quality control, and operational intelligence initiatives.
• Collaboration & Process Improvement
• Partner closely with Product, Engineering, Service Management, and Technology teams to resolve issues and improve delivery.
• Maintain and update application support documentation, runbooks, and support artifacts.
• Participate in all phases of the SDLC and adapt to LPL’s Agile/Iterative development processes.
• Contribute to process improvements using Agile, Six Sigma, or similar methodologies.
• Build strong working relationships across technology and business teams.

Required Qualifications

• Bachelor’s degree or equivalent work experience.
• 10-14+ years of experience in application support, production support, or automation support roles.
• Strong experience with incident management, problem management, and root cause analysis.
• Hands‐on experience with AWS, SQL/SQL Server, and Linux/Unix environments.
• Development experience with one or more of the following:
• Python, Java, JavaScript, VBA
• PL/SQL / Oracle
• Web technologies (JSP, HTML, Angular, CSS, XML)
• Experience with ETL tools (Informatica or equivalent).
• Strong data analysis and troubleshooting skills.
• High proficiency in Microsoft Excel (pivot tables, advanced formulas) and Microsoft Office suite.
• Comfortable working in Agile / SAFe environments.
• Excellent verbal and written communication skills for both technical and non‐technical audiences.

Preferred Qualifications

• Experience with WorkFusion or other RPA platforms.
• Oracle Financial Services products (OFS ECM, Mantas, Actimize).
• Brokerage, Broker‐Dealer, or Financial Services industry experience.
• Tableau or other visualization/reporting tools.
• Experience supporting Product Management organizations.
• Ability to create polished executive‐level PowerPoint presentations.
• Version control tool experience.
• Success Profile
• Highly driven, self‐motivated, and proactive in identifying improvements.
• Strong analytical and problem‐solving skills with attention to detail.
• Calm and effective under pressure, especially during production incidents.
• Able to work independently with minimal supervision.
• Trusted partner to senior stakeholders and cross‐functional teams.
• LPL Global Business Services, LLP - PRIVACY POLICY

Success Profile