Senior Product Operations & QA Analyst
Role Overview
This hands-on, non-technical QA and operations role ensures customer-facing experiences, partner benefits, promotions, pricing, billing workflows, and product updates work accurately.
The analyst tests from a customer perspective, audits billing and operations, investigates discrepancies, and works across teams to resolve issues.
Key Skills for This Role
Full Job Posting
Role overview
This hands-on, non-technical QA and operations role ensures customer-facing experiences, partner benefits, promotions, pricing, billing workflows, and product updates work accurately.
The analyst tests from a customer perspective, audits billing and operations, investigates discrepancies, and works across teams to resolve issues.
Key responsibilities
- Perform post-deployment QA on product features and updates from an end-user perspective.
- Validate customer journeys, account experiences, pricing, checkout, billing, and transactional processes.
- Complete test transactions to verify accurate charges and downstream billing processes.
- Verify pricing, product information, offers, discounts, and customer-facing information.
- Test promotional codes, discounts, and member benefits on partner websites; identify expired, misconfigured, or nonfunctioning offers.
- Investigate promo code failures, pricing discrepancies, checkout issues, and other inconsistencies, coordinating fixes with internal teams.
- Conduct recurring billing and transaction audits to find incorrect, missing, or duplicate charges and reconciliation discrepancies.
- Compare transaction and billing information across internal systems and investigate inconsistencies.
- Validate fixes and determine whether regression testing is needed.
- Maintain QA procedures, testing checklists, audit documentation, and issue tracking.
- Identify recurring and systemic issues and recommend QA, billing, and operational process improvements.
- Partner across Product, Operations, Member Services, Finance/Billing, Engineering, and Partnerships; assist with audits, data validation, and cross-functional initiatives.
Qualifications
- At least 7 years of relevant professional experience in product, business, QA, billing, e-commerce, financial operations, or a related field.
- Bachelor’s degree from an accredited four-year college or university required; a degree in Business, Finance, Operations, Information Systems, or a related field is preferred.
- Experience with audits, reconciliations, QA, transaction validation, or detail-intensive operational work.
- Exceptional attention to detail, analytical and problem-solving skills, and ability to investigate issues independently.
- Strong Excel or Google Sheets skills, including comparing moderately large data sets.
- Strong organization and written communication skills; ability to manage recurring responsibilities and ad hoc projects.
- Comfort navigating websites, checkout flows, account dashboards, payment systems, and internal business platforms.
- Cross-functional experience with Product, Finance, Operations, Customer Service, or Engineering teams is preferred.
Compensation
- Salary starts at $90,000 per year.
Benefits
- Benefits include 401(k) matching, health, dental and vision insurance, paid time off, and a retirement plan.
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