Senior Product Manager -
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Key skills for this role
About the Role
Product Manager – CRM & Customer Platforms About the Rol e We are looking for a Product Manager to lead the evolution of our CRM and customer data ecosystem, creating a single source of truth across the busines s.
Key Skills for This Role
Full Job Posting
Product Manager – CRM & Customer Platforms
About the Rol
e
We are looking for a Product Manager to lead the evolution of our CRM and customer data ecosystem, creating a single source of truth across the busines
s.As the organisation continues to scale, different teams have adopted their own tools, processes, and customer data structures.
Your role
will be to unify these systems, improve data quality, and ensure customer information is managed consistently across the organisatio
n.Working closely with technology, data, and business stakeholders, you will drive CRM strategy, platform optimisation, and customer data initiatives that improve operational efficiency and customer visibilit
y.
Key Responsibilit
- ies
- Lead the development of a unified customer data model and single source of tr
- uth.Drive CRM platform improvements, consolidation projects, and data governance initiati
- ves.Work closely with business teams to understand workflows, identify pain points, and deliver scalable soluti
- ons.Define and manage CRM integrations across marketing, customer support, analytics, and operational syst
- ems.Partner with engineering and data teams to deliver high-quality product outco
- mes.Establish success metrics focused on user adoption, data quality, and business imp
- act.Influence stakeholders across multiple teams and functions to drive alignment and adopt
- ion.
What We're Lookin
- g For
- Proven experience managing CRM platforms such as Salesforce, HubSpot, or si
- milar.Strong understanding of customer data, identity management, and CRM archite
- cture.
Experience
- leading platform transformation, consolidation, or data migration pro
- jects.Excellent stakeholder management and communication s
- kills.Strong technical understanding of integrations, APIs, and data
- flows.Outcome-driven mindset with a focus on adoption, scalability, and business
- value.
Nice
- to Have
Experience
- within high-growth or scaling bus
- inesses.Exposure to marketing automation, customer support, or customer engagement pl
- atforms.
Experience
- working across multiple business units or produc
- t lines.Familiarity with Jira, Linear, Productboard, or similar product managemen
- t tools.
- This is an opportunity to play a key role in shaping how customer data is managed across a growing organisation while delivering meaningful impact across both technology and business f
- unctions.
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