Senior Product Manager

About Drips

About The Role

What You Will Own

• End-to-end delivery of product initiatives across multiple domains simultaneously.
• Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step.
• Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features.
• Owning relationships with external vendors and integration partners from evaluation through go-live.
• Regular communication with exec leadership, including presenting roadmap and status updates with confidence and precision.
• Working hands-on with AI and automation tooling to shape, validate, and accelerate product decisions, including defining requirements for LLM-based features.
• Querying and evaluating data directly to inform decisions and validate outcomes.
• Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum.

What Success Looks Like

• Product initiatives ship on a predictable cadence, with scope and tradeoffs understood by everyone involved before work starts.
• Customer and stakeholder input is translated into decisions, not just captured.
• Exec leadership has an accurate, current picture of the roadmap and can trust the status they hear.
• Cross-functional partners in Engineering, Customer Success, Sales, and AI/ML see Product as a source of momentum, not a bottleneck.

Who We Are

• A true polyglot who can write a PRD in the morning, jump on a customer call in the afternoon, and review an API spec before end of day.
• As comfortable analyzing complex data as presenting a strategic roadmap to leadership.
• At home in ambiguity, building what is missing rather than waiting for process.
• Treats unfinished problems as opportunities rather than blockers.
• AI-first in how you work, reaching for AI tooling by default and reshaping workflows as tools change.
• A deliberate remote collaborator who over-communicates by default and builds trust across departments and time zones.

Required

• 7+ years of product management experience in B2B SaaS or high-growth startup environments.
• Proven track record in delivery-heavy roles where you shipped product, not just planned it.
• Hands-on experience with AI/ML products, conversational AI, NLP, or messaging platforms.
• API and integration fluency, you understand how systems connect and can own the details.
• SQL proficiency, comfortable pulling your own data rather than waiting on analysts.
• An AI-first way of working, using AI tooling to accelerate output without sacrificing quality or judgment.
• Demonstrated ability to manage external vendor and partner relationships end-to-end.
• Strong written communication, your specs and updates are clear the first time.
• Proven success leading cross-functional work in a fully remote, distributed organization.

Strong Plus

• Prior experience in a product-adjacent role, including engineering, implementation, sales, or customer success.
• Enough technical fluency to read and reason about code in an AI-assisted development environment.
• Interest in prototyping directly to validate an idea or communicate intent faster than a spec can.
• Background spanning both enterprise and startup contexts.
• Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with compliance and regulatory constraints.

Cover Letter Requirement

• Please include a cover letter with your application, limited to 250 words or fewer.
• In your cover letter, tell us which Drips Core Value you believe you would embody most strongly and why.
• Our Core Values can be found on the Drips website for you to review before submitting your application.