Senior Process Mapping Analyst - Signavio

Overview

Process Mapping Analyst - Signavio

Process Excellence Lead

department

Key Responsibilities

• Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and non-value-added activities
• Develop current-state (AS-IS) and future-state (TO-BE) process maps using standard BPM tools
• Apply Lean, Six Sigma, and continuous improvement methodologies to improve efficiency and standardization
• Establish process KPIs and metrics to measure improvements and ensure sustainability
• Collaborate with business leaders and process owners to drive adoption of process improvements
• Develop and maintain clear, user-friendly Standard Operating Procedures (SOPs), work instructions, and job aids
• Ensure SOPs meet regulatory, compliance, and internal control requirements
• Support SOP rollout through training, walkthroughs, and change enablement activities
• Maintain enterprise process repositories, governance frameworks, and BPM adoption
• Partner with compliance, risk, and audit teams to ensure processes are auditable and aligned with standards
• Present process improvement insights and recommendations to senior management
• Knowledge, skills & experience:
• Bachelor’s degree in Business, Engineering, Information Systems, or related field; Master’s (MBA or MSc in Operational Excellence/Digital Transformation) preferred
• 3–7 years’ experience in process excellence, BPM, or operational improvement roles
• Proven experience developing and governing SOPs in complex or regulated environments
• Track record of leading process optimization and digital enablement projects
• Experience in real estate, hospitality, healthcare, finance, manufacturing, consumer goods, or consulting is desirable

• Lean Six Sigma Green/Black Belt

• Agile/Scrum
• Change management (e.g., Prosci)
• Digital transformation/automation tools (UiPath, Power Automate, Celonis)
• BPM tools (SAP Signavio, ARIS)

Technical & Leadership Skills

• Strong process improvement methodology knowledge (Lean, Six Sigma, Kaizen)
• Ability to combine digital tools with process thinking to deliver results
• Excellent stakeholder management and cross-functional collaboration
• Analytical, data-driven, and problem-solving mindset
• Skilled in process mining, BI dashboards, workflow automation, or RPA platforms
• Ability to influence and guide executive leadership and regulators
• Strong verbal, written, and presentation skills

Availability