Senior Process Associate - LTC - Cash Apps (MA)

Job Summary

Key Responsibilities

• Apply foundational knowledge of cash application tools to process and record customer payments against open invoices, maintaining system accuracy. Reconcile customer accounts using cash application systems, identifying and resolving discrepancies within team guidelines. Maintain accurate records of cash application transactions by updating customer accounts and generating basic transaction reports. Address cash application-related inquiries using customer support tools, providing clear and effective responses through email or chat. Collaborate with internal team members from accounts receivable and customer service to resolve cash application issues. Participate in troubleshooting tasks by applying basic problem-solving skills and escalating unresolved issues to team leads as needed. Use workflow and data management tools to support accurate data entry, updates, and management across multiple internal systems. Assist in identifying operational inefficiencies and contribute suggestions for workflow enhancements within the team.
• Apply foundational knowledge of cash application tools to process and record customer payments against open invoices, maintaining system accuracy.
• Reconcile customer accounts using cash application systems, identifying and resolving discrepancies within team guidelines.
• Maintain accurate records of cash application transactions by updating customer accounts and generating basic transaction reports.
• Address cash application-related inquiries using customer support tools, providing clear and effective responses through email or chat.
• Collaborate with internal team members from accounts receivable and customer service to resolve cash application issues.
• Participate in troubleshooting tasks by applying basic problem-solving skills and escalating unresolved issues to team leads as needed.
• Use workflow and data management tools to support accurate data entry, updates, and management across multiple internal systems.
• Assist in identifying operational inefficiencies and contribute suggestions for workflow enhancements within the team.
• Basic Understanding Of Cash Application Processes And Associated Financial Systems.
• Familiarity With Customer Support Platforms For Managing Queries And Communications.
• Fundamental Knowledge Of Data Entry, Reconciliation, And Transaction Record Maintenance.
• Good Written Communication Skills For Responding To Customer Inquiries.
• Developing Proficiency In Identifying Process Gaps And Proposing Basic Improvements.

Skill Requirements

Other Requirements

Qualifications

• With TeamBased Collaboration Tools.
• Other Requirements

Preferred Qualifications

• Optional but valuable: Certification in Accounts Receivable, Cash Application, or Financial Operations (e.g., Certified Accounts Receivable Professional CARP).