Senior Process Associate Fraud

Role overview

What you will do

• Review suspicious transactions, alerts, and referrals and identify patterns involving payment fraud, identity theft, account takeover, mule activity, social engineering, and card fraud.
• Use internal tools, transaction data, and open-source intelligence to perform deep-dive analysis.
• Document findings, rationale, and risk assessments in clear investigation narratives.
• Recommend account restrictions, closures, or escalations and escalate high-risk or complex cases to senior stakeholders.
• Support law enforcement requests, audits, and regulatory inquiries when required.
• Collaborate with QA, AML, Risk, and Product teams to improve fraud controls.
• Follow SOPs, SLAs, regulatory requirements, and internal policies and mentor junior investigators.

What you will need

• Strong knowledge of fraud typologies and investigation methodologies.
• 4–6 years of experience in fraud investigation, financial crime, or AML-fraud operations.
• Hands-on experience with fraud detection tools, case management systems, and transaction monitoring platforms.
• Ability to analyze large data sets and identify behavioral and transactional anomalies.
• Understanding of KYC, AML, and financial crime frameworks.
• Experience writing clear and defensible investigation narratives.

Preferred qualifications

• Experience in digital payments, fintech, banking, e-commerce, or crypto platforms is beneficial.
• Exposure to cross-border fraud and international regulations is beneficial.
• Knowledge of chargeback processes and card network rules is beneficial.
• CAMS, CFE, or a similar certification is preferred but not mandatory.

About Guidehouse