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Senior POS Configurations Support Specialist
Restaurant365
Austin, USA
Full-time
Senior Level
Hybrid
USD 28.05-39.26 hourly
Discovered 1 months ago
Full Job Posting
- Configure and initialize new Integrations for Radar Customers
- Troubleshoot Integration discrepancies and provide comprehensive solutions
- Handle tickets for assigned Enterprise Radar customers
- Document Software defects and report them to the Development team
- Updating relevant documentation for assigned POS Integrations
- Manage and troubleshoot customer exports from Radar
- Cross train and assist with R365 POS Integrations as requested
- Prioritize personal ticket queue
- Manage schedule and time according to highest priorities Mentor new team members at the request of Support Management
- Other Duties as assigned
- Bachelor's degree in related field is preferred
- Demonstrated history of being a high performing Support Agent
- Expert Knowledge within Radar POS Integrations
- Customer service skills
- Strong written and oral communication
- Detail-oriented
- Time management and task prioritization skills
- Strong ability to problem-solve
- Demonstrated strong leadership capabilities
- Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications
- Competitive compensation package
- Comprehensive medical benefits
- R365 pays 100% of the premium for medical, dental, and vision insurance for employees
- 401k + matching
- Team member stock options
- Flexible PTO + Company holidays
- Wellness initiatives
About Restaurant365
Software & SaaS700 employeesFounded 2011
Restaurant365 is a SaaS company providing cloud-based accounting, operations, workforce, payroll, and HR software for restaurants.
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