Senior Platform Analyst

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

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You will work primarily as a System Administrator and a dedicated Cvent Support POC for clients. You’ll be required to take care of any changes, modifications and maintenance services that need to be carried out on the accounts per clients’ request. In addition to this, you’ll also be required to troubleshoot on various account-specific issues on clients’ behalf and provide an RCA on the incident and next steps along with action items.

Act as Client's primary contact/ advisor regarding Cvent technology solutions, features, and functionality

Consult on business processes and best practices as it relates to enterprise meeting management technology

Handle support queue calls until assigned to an account or engagement. Continue supporting the business through queue coverage whenever capacity is available, even after account assignment.

Create and analyze cross-meeting reporting to provide recommendations for changes that can be made to support client objectives

Design, coordinate, and conduct user training on client's meetings and events program

Act as Client's advocate within Cvent's management and technology groups by managing activities and liaising between the client and the various Cvent departments

Monitor user adoption and system usage, recommend strategies to increase usage/adoption, and maintain client's account configuration as part of overall system administrator duties

Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales partners

Consultation for industry best practices and drive efficiencies using the platform

Maintain and ensure compliance guidelines, privacy policies and branding guidelines are met

Administration of user groups and user access

Onboarding new users

Ongoing platform support enquiries and track escalations

Data steward for product data ensuring relevance, accuracy, and harmonization across the platforms

Provide regular product updates/ issues to the customer

Track tasks and progress with the customer

Maintain documentation related to customers business process

Cadence calls with Internal stakeholders to share updates and insights

Quick learner, with a positive attitude and ability to work well within a team

Excellent communication skills (verbal and written)

Exposure to Cvent platform is a plus

Experience that involves working on Custom tasks, Customer Success & Projects preferably in software and technical background

Strong business acumen, ethics and high integrity

Candidates must rank within the top 20% of their present team

Candidates should be ready to work 24x7, shift depending on client's requirement

Knowledge of PowerPoint and Excel will be a plus

Must be articulate, organized, detail-oriented and can multi-task

Should have 5 - 6 years of experience in customer success role supporting US, UK or Australia clients