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Senior People Advisor

AFCA

Melbourne, AUS

Full-time

Senior

Hybrid

Discovered Yesterday

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About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Qualifications

Significant hands-on HR generalist experience at a senior advisory level.
Strong experience independently managing employee relations and employee lifecycle matters.
Deep working knowledge of Australian employment legislation, including the Fair Work Act and National Employment Standards.
Experience interpreting and applying industrial instruments and People policies in practical workplace situations.
Strong judgement and confidence assessing risk and navigating sensitive or complex people matters.
Experience coaching other HR professionals, reviewing advice and building capability without needing formal people leadership responsibility.
Practical experience with People policy governance, review and implementation.
The ability to manage competing priorities, build trusted stakeholder relationships and translate complex employment requirements into clear, practical advice.
A relevant HR or related qualification.

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