Senior Operations Performance Analyst

Role overview

Key responsibilities

• Analyse operational performance to identify trends, root causes, risks and opportunities, and recommend actions.
• Build and maintain models for demand, capacity, workforce requirements, productivity, cost to serve and operational scenarios.
• Translate performance data into insight and recommend improvements to operational and customer outcomes.
• Develop performance narratives for senior stakeholders covering demand, conversion, utilisation, capacity, productivity and service performance.
• Gather information and test assumptions with cross-functional teams, translating analysis into action.
• Structure complex problems, quantify potential impact and provide constructive, evidence-based challenge for strategic decisions.

Candidate requirements

• Strong analytical capability and experience handling, interpreting and visualising data to generate business insight.
• Proficiency with analytical tools such as Excel, SQL, Python or R, alongside visualisation tools such as Power BI, Tableau or Looker.
• Experience building analytical, operational or scenario models for demand, capacity, productivity, workforce planning or cost-to-serve decisions.
• Strategic and critical thinking skills; ability to structure ambiguous problems, investigate root causes and present recommendations.
• Experience applying analytics to improve performance in a fast-paced operational, consulting or continuous-improvement environment.
• Strong stakeholder management and communication skills, including influencing senior stakeholders and providing constructive challenge.

Workplace and employment

• Hybrid working in Oldbury, with three office days per week.
• Permanent, full-time employment.

Benefits

• Annual bonus opportunity and comprehensive benefits package.
• The posting also describes annual leave, pension contributions and employee discounts.