Senior Operations Performance Analyst

Role overview

Key responsibilities

• Analyze operational performance to identify trends, root causes, risks, and opportunities, and recommend actions.
• Build and maintain practical models for demand, capacity, workforce requirements, productivity, cost to serve, and scenarios.
• Turn performance data into insight and recommend actions that improve operational and customer outcomes.
• Develop analysis and performance narratives for senior stakeholders across demand, conversion, utilisation, capacity, productivity, and service performance.
• Gather information, test assumptions, structure complex problems, quantify potential impact, and provide evidence-based challenge.

What you’ll bring

• Strong analytical capability and experience handling, interpreting, and visualizing data to generate business insight.
• Proficiency with tools such as Excel, SQL, Python, or R, alongside experience with Power BI, Tableau, or Looker.
• Experience building analytical, operational, or scenario models for demand, capacity, productivity, workforce planning, or cost to serve.
• Strategic and critical thinking skills, including structuring ambiguous problems and investigating root causes.
• Experience applying analytics to improve performance in an operational, consulting, or continuous improvement environment.
• Strong stakeholder management and communication skills, including influencing senior stakeholders and providing constructive challenge.

Workplace

• Hybrid working in Basingstoke, with three office days per week.

Compensation and benefits

• The role offers an annual bonus opportunity and a comprehensive benefits package.
• Benefits include 25 days of annual leave plus bank holidays, an option to buy additional holiday, and up to 7% employer pension contribution.

Employment