Senior Operations Manager
Role Overview
The Senior Operations Manager supports the Chief Technology Office Infrastructure organisation (CTOi) and its Operations Director.
CTOi manages employee- and customer-critical technology services, including compute, storage, databases, data centres, networks, infrastructure security, cloud infrastructure, and end-user services.
The organisation has an annual operating budget of approximately $2 billion, around 9,000 roles, and about 600 vendors.
Key Skills for This Role
Full Job Posting
Role overview
The Senior Operations Manager supports the Chief Technology Office Infrastructure organisation (CTOi) and its Operations Director.
CTOi manages employee- and customer-critical technology services, including compute, storage, databases, data centres, networks, infrastructure security, cloud infrastructure, and end-user services.
The organisation has an annual operating budget of approximately $2 billion, around 9,000 roles, and about 600 vendors.
Role responsibilities
- Lead operations and strategic finance, workforce, vendor, and optimisation initiatives.
- Develop business cases for strategic objectives and define long-term vendor and commercial optimisation strategies.
- Lead simplification and optimisation aligned with CTO strategy, target architecture, and operational priorities.
- Provide executive reporting, decision support, and risk insight to support timely senior decisions.
Experience and skills
- Proven operational performance and commercial optimisation experience across finance, workforce, and vendor management.
- Experience managing complex service arrangements and contracts over $50 million.
- Strong stakeholder management, influencing, communication, commercial and financial acumen, and accounting fundamentals.
- Technology vendor and/or operations management experience; financial services or multinational experience is ideal.
- Analytical, outcome-focused approach, data-driven decision-making, operational risk management, and ability to deliver under pressure.
Benefits
- UK employees have access to professional development and a competitive pay and benefits package.
- Benefits include private healthcare, enhanced maternity and adoption support, and a contributory pension scheme.
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