Senior Operations Manager - Rider Performance

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do.

Our Operations team is the heart of Deliveroo—ensuring our three-sided marketplace runs safely, fairly, and efficiently.

From designing robust policies to navigating complex regulatory landscapes and scaling global frameworks, we solve high-stakes challenges that protect our community.

If you thrive in fast-paced environments, possess strong operational grit, and want to build trust in a global brand—this is the team for you.

We’re looking for a

to join our

team.

Reporting to the Director of Operations (Middle East), you will be responsible for building the frameworks and systems that ensure our rider network in the UAE, Kuwait, and Qatar operates at an elite level while helping riders optimise their earnings.

Get to know our Operations team — what drives us, how we work, and what you can expect.

You’ll be joining the

team.

Operating in a hyper-growth environment, you will solve complex logistics problems by leveraging data to ensure we always have the best-performing riders on the road.

At Deliveroo, You’ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That’s Constantly Evolving.

We’re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better.

Working Here You Can Expect To

Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.

Find more about how we hire here.

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.

Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt.

Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.

We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.

We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://deliveroo.co.uk Job Function: Information Technology (IT) Company Industry/

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