Senior Operations Manager (Operations Manager I)

12 Hours Shifts

Wave Planning

• Analyze order volumes and shipping deadlines
• Coordinate with warehouse management systems (WMS) to create effective waves
• Prioritize high-urgency or time-sensitive orders

Execution Oversight

• Monitor real-time progress of picking waves
• Adjust wave release timing to avoid bottlenecks in picking or packing areas
• Ensure labor is properly allocated across waves

Communication & Coordination

• Work closely with:
• Inventory control
• Picking and packing teams
• Out bound teams
• Ensure smooth transitions from one operational step to another

System Management

• Use WMS or ERP systems to:
• Trigger waves
• Track wave status
• Troubleshoot system or order issues

Performance Monitoring

• Track metrics like:
• Wave completion times
• Order accuracy
• Throughput efficiency
• Report issues or delays and recommend improvements

Key Skills Needed

WMS proficiency (e.g., Manhattan, SAP EWM, Oracle)

Example Scenario

Senior Operations Manager (Operations Manager I)

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.
• Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
• Our Organization is an equal opportunity employer.