Senior Operations Manager (Home & Facilities Services)

About This Role

Job Summary:
HomeTouch Living & Home Services W.L.L. is seeking a Senior Operations Manager to lead and optimize home and facilities service operations across residential and commercial clients in Doha. This role is responsible for ensuring efficient service delivery, managing field teams, and maintaining high customer satisfaction standards. If you are an experienced operations leader with a strong service mindset, this is a key opportunity to drive operational excellence and growth.

What you'll do:

• Oversee day-to-day operations of home services and facilities management activities
• Manage field teams including technicians, supervisors, and support staff
• Ensure timely and high-quality service delivery across cleaning, maintenance, and facility services
• Develop and implement operational processes to improve efficiency and service standards
• Monitor KPIs, service performance, and customer satisfaction metrics
• Coordinate scheduling, dispatching, and resource allocation
• Handle client relationships, service contracts, and escalations
• Manage budgets, cost control, and operational planning
• Ensure compliance with safety, hygiene, and service regulations
• Drive continuous improvement initiatives and operational optimization

Requirements:

• Experience in operations, facilities management, or service delivery
• Strong leadership and team management skills
• Ability to manage multiple service lines and field operations
• Excellent customer service and communication skills
• Strong organizational and problem-solving abilities
• Ability to work in a fast-paced, service-oriented environment
• Basic understanding of maintenance or facility services is an advantage
• Familiarity with service management or scheduling systems is an advantage

Why work with us:

• Join a growing home and facilities services company with strong market demand
• Opportunity to lead large service operations and drive performance improvements
• Customer-focused and team-oriented work environment
• Career growth into senior operations or regional management roles
• Competitive compensation aligned with industry standards

Pay: QAR18,000.00 - QAR30,000.00 per month

Work Location: In person