Senior Operations Manager

Grandiose,

Senior Operations Manager

Job Summary

Operational Leadership

• Direct and oversee all supermarket operations, ensuring alignment with company objectives and standards.
• Develop and implement operational policies and procedures to enhance efficiency and productivity.

Financial Management

• Manage budgets, forecasts, and financial performance, striving to achieve sales targets and maintain cost control.
• Analyze sales reports and operational metrics to identify opportunities for improvement and growth.

Team Development

• Lead, mentor, and develop the operations team, fostering a culture of high performance and accountability.
• Conduct regular performance evaluations and provide feedback to ensure team members meet operational goals.

Customer Experience

• Ensure exceptional customer service standards are maintained throughout the supermarket.
• Address customer inquiries and complaints promptly, implementing solutions to enhance customer satisfaction.

Inventory Management

• Oversee inventory control processes, ensuring optimal stock levels and minimizing waste and shrinkage.
• Compliance and Safety:
• Ensure compliance with health and safety regulations, food safety standards, and company policies.
• Conduct regular audits and inspections to maintain a safe and clean shopping environment.

Strategic Planning

• Collaborate with senior management to develop and execute strategic initiatives that drive business growth.
• Monitor industry trends and competitor activities to stay ahead in the market.

Cross-Functional Collaboration

• Work closely with marketing, merchandising, and finance teams to align operational strategies with overall business goals.
• Facilitate communication between departments to enhance operational efficiency.

Required Qualifications, Skills & Experience

• Bachelor’s Degree in Management, MBA in the same field an advantage
• At least 8+ Years of experience in Operations Management in Supermarket/Hypermarket Retail Industry
• Strong analytical and problem-solving abilities.
• Excellent leadership and team management skills.
• Proficient in inventory management systems and retail software.
• Exceptional communication and interpersonal skills.
• Knowledge of market trends and customer preferences.