Senior Operations Manager
Role Overview
Lead Capital.com’s Dubai operations as the company moves more operations to AI and automation.
Build and support the Dubai operations team, deliver global strategy locally, and act as the main operations contact for the regulator.
Key Skills for This Role
Full Job Posting
Role overview
Lead Capital.com’s Dubai operations as the company moves more operations to AI and automation.
Build and support the Dubai operations team, deliver global strategy locally, and act as the main operations contact for the regulator.
Responsibilities
- Build and strengthen the Dubai operations team and support it day to day.
- Agree global strategy with the Global Head of Operations and deliver it locally.
- Act as the main operations contact for the regulator; work with the General Manager and Compliance to turn local requirements into operational actions.
- Coordinate delivery across global functions, including service expectations, handovers, and escalation routes.
- Own regional performance, investigate service gaps, distinguish local issues from wider process problems, and agree fixes with accountable teams.
- Coordinate regional incidents and prepare operations for launches and major changes, escalating gaps before launch decisions.
- Manage service dependencies, including vendors, and drive improvements such as AI and automation with global process owners.
- Report clearly to regional and global leaders and escalate matters needing greater authority or resources.
Requirements
- At least 5 years of operations leadership in financial services, fintech, payments, or another regulated environment.
- Experience building and leading operations teams and serving directly as an operations contact for a regulator.
- Track record delivering through global functions outside your direct management.
- Experience with operational KPIs, incident coordination, and launch readiness.
- Clear communication with senior leaders; based in Dubai or willing to relocate.
Nice to have
- Brokerage, trading-platform, or digital-banking experience.
- Knowledge of the UAE regulatory environment.
- Hands-on experience introducing AI or automation into operations.
About Capital.com
Capital.com is a trading platform with technology-focused products and a global expansion strategy.
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