Senior Operations Manager (Business Services)
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About the Role
Team JSB Business Services W.L.L.
Key Skills for This Role
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Job Summary
Team JSB Business Services W.L.L. is seeking a Senior Operations Manager to lead and optimize business service operations in Doha.
This role is responsible for managing service delivery, improving operational efficiency, and ensuring high-quality client outcomes across multiple service lines.
If you are a strong operational leader with experience in business services or corporate support functions, this is a key leadership opportunity.
What You'Ll Do
- Oversee day-to-day operations across business service functions and client accounts
- Develop and implement operational strategies to improve efficiency and service quality
- Manage teams across administration, customer service, and service delivery units
- Monitor KPIs, performance metrics, and operational outcomes
- Ensure timely and accurate delivery of services to clients
- Identify process improvements and implement best practices
- Coordinate with sales and account management teams to support client growth
- Manage budgets, resource planning, and operational costs
- Handle escalations and ensure strong client satisfaction
- Prepare reports and updates for senior management
Requirements
- Experience in operations management, business services, or service delivery
- Strong leadership and team management skills
- Ability to manage multiple departments and workflows
- Strong problem-solving and organizational abilities
- Excellent communication and stakeholder management skills
- Ability to work in a fast-paced, client-focused environment
- Analytical mindset with focus on performance and efficiency
- Familiarity with CRM or operational systems is an advantage
- Why work with us:
- Join a growing business services company with diverse client portfolios
- Opportunity to lead and improve multi-functional operations
- Collaborative and professional work environment
- Career growth into senior leadership roles
- Competitive compensation aligned with industry standards
- الراتب المدفوع: QAR٢٠٬٠٠٠٫٠٠ لكل شهر
- موقع العمل: بشكل شخصي
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