Senior Operations Associate

Role overview

Launch execution and logistics

• Plan inbound logistics, lead times, and shipping schedules to land first stock on time at 3PLs and retail distribution centres.
• Translate retail routing guides and labelling, ASN, case, and pallet specifications into partner instructions and check delivery compliance.
• Coordinate importer-of-record, distributor, and account setup with Legal/Regulatory and Finance.
• Coordinate cross-border shipments, bookings, Incoterms, customs documents, and delivery appointments; track milestones, inventory, service risks, and landed costs.
• Escalate freight delays, customs blockers, and partner issues with proactive recommendations.

Inventory, procurement and compliance

• Manage purchase orders, goods receipts, bill-of-materials upkeep, and offline fulfilment tracking.
• Maintain 3PL portal accuracy, investigate stock, and reconcile month-end counts.
• Coordinate supplier QA paperwork, contracts, and system setup.
• Track EPR packaging, product registration, and local compliance inputs; convert post-launch learnings into reusable playbooks.

Required experience

• 3–6 years of hands-on end-to-end supply-chain, logistics, or inventory-management experience in CPG, FMCG, or fast-growing physical consumer brands.
• Proven experience creating SOPs, launch checklists, or operational playbooks from scratch.
• Solid understanding of international shipping, customs documentation, Incoterms, HS/commodity codes, and physical supermarket retail logistics.
• Daily experience with cloud ERPs, WMS platforms, and 3PL web portals; examples include NetSuite, SAP, Business Central, and Cin7.
• Exceptional organisation and ability to produce clear, actionable checklists.

Nice to have

• Experience with food, beverage, health, wellness, or supplement products subject to regulation and batch or shelf-life controls.
• Experience with customs regimes, bonded-warehousing documentation, or HMRC audits.
• Familiarity with EPR packaging compliance and country-specific registrations.

Location and work arrangements

• Full-time role based in the UK and fully remote; the team meets in person quarterly at its London office.
• Applicants must have permanent UK right to work without visa sponsorship.

Hiring process

• The hiring process typically includes a talent-team introduction, hiring-manager interview, remote interview loop, and offer stage.
• The average hiring process takes 20–30 days, with timing varying by role and team.