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Senior Operations Analyst - Case Review

Ofgem
Glasgow, GBR
Full-time
Onsite
£35,232–£45,831
Discovered Yesterday
Operational deliveryCase reviewEligibility assessmentScheme rules and guidanceData analysisWorkflow coordination

Full Job Posting

Role overview

Join Ofgem’s Delivery and Schemes Operations Portfolio to support delivery of environmental and energy schemes.

The role supports operational processes, consumer outcomes, and schemes linked to the transition to Net Zero.

The position is expected to move department during 2027 as part of the Warm Homes Plan; the receiving department is expected to be confirmed during 2026.

Key responsibilities

  • Coordinate the day-to-day operation and Operations Analyst tasks; direct line management may not be part of the role.
  • Review eligibility assessments and amendments, making decisions in line with scheme rules and guidance.
  • Evaluate datasets, authorise payments, and make decisions under delegated authority.
  • Coordinate activities and workflows with colleagues and stakeholders across Ofgem.
  • Monitor performance against service standards and help deliver high-quality operational outcomes.
  • Provide guidance and coaching, manage risk, resolve complex cases, and contribute to continuous improvement.
  • Potentially undertake personal development leader responsibilities, including mentoring and coaching colleagues.

Candidate requirements

  • Strong operational delivery experience, excellent organisation, and ability to prioritise competing demands.
  • Comfortable analysing information, working with data, and building relationships with varied stakeholders.
  • Strong communication skills, attention to detail, and ability to support and develop others.
  • Experience in process improvement, training, coaching, or leading work through others is particularly valuable.

About Ofgem

Ofgem is Great Britain’s independent energy regulator, working to protect energy consumers and support a clean, affordable, secure energy system.

Location

  • Successful candidates may be based in Cardiff, Glasgow, or London.

Pay and contract

  • The description lists permanent and fixed-term contract types and states a 12-month length of employment.
  • Salary ranges vary by location: Cardiff or Glasgow £35,232–£45,831; London £38,021–£48,561.
  • Civil Service Pension employer contribution is stated as 28.97%.

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