Senior Operations Analyst - Case Review

Role overview

Key responsibilities

• Coordinate day-to-day operations and Operations Analyst tasks; support leadership of multidisciplinary teams.
• Review and decide eligibility assessments and amendments in accordance with scheme rules and guidance.
• Evaluate datasets, authorise payments, and make decisions using delegated authority.
• Coordinate activities and workflows with colleagues and stakeholders.
• Monitor team performance against service standards; guide and coach colleagues.
• Manage risk, resolve complex issues, and deliver work effectively and at pace.
• Contribute to strategic objectives and continuous improvement.
• Potentially mentor and coach staff in personal and professional development.

Candidate requirements

• Strong operational delivery experience, organisational skills, and ability to prioritise competing demands.
• Comfortable analysing information and working with data; able to build productive stakeholder relationships.
• Strong communication, attention to detail, and ability to support and develop others.
• Experience in process improvement, training, coaching, or leading work through others is particularly valuable.

Pay and benefits

• Listed salary range is £35,232–£48,561, with different ranges for Cardiff/Glasgow and London; no pay cadence is stated.
• Civil Service Pension with an employer contribution of 28.97%.

Locations

• Successful candidates may be based at an office location in Cardiff, Glasgow, or London.

Working pattern and contract

• The description lists flexible working and full-time hours.
• Contract details list both permanent and fixed-term, and state a 12-month length.