Senior Operational Risk Manager
Role Overview
Supports the Head of Operational Risk in overseeing operational risk across the group, with particular focus on third-party risk.
Provides independent second-line oversight, challenge and assurance over risks from third parties, outsourced services and strategic suppliers.
Has responsibility for operational risks across Delegated Authority, Facilities Management and Talent Management.
Key Skills for This Role
Full Job Posting
Role summary
Supports the Head of Operational Risk in overseeing operational risk across the group, with particular focus on third-party risk.
Provides independent second-line oversight, challenge and assurance over risks from third parties, outsourced services and strategic suppliers.
Has responsibility for operational risks across Delegated Authority, Facilities Management and Talent Management.
Risk management framework
- Provide independent oversight and challenge to first-line operational-risk activities.
- Review and contribute to the Third Party Risk Management framework, policies and standards.
- Support regular Risk & Control Self Assessments and ensure they are performed and documented.
- Oversee delegated-authority risk and ensure consistent third-party risk tiering and materiality assessments.
- Challenge residual-risk assessments, risk acceptances and exceptions.
- Integrate third-party risk with operational resilience, technology, cyber and data frameworks.
- Maintain clear control ownership and current documentation; develop and monitor key risk indicators.
- Work across the three lines of defence to embed operational-risk and TPRM frameworks.
Risk oversight and reporting
- Review and challenge first-line risk reporting and dashboards, and provide second-line insight into third-party and broader risk areas.
- Provide independent opinions on emerging operational-risk themes and investigate and report incidents, ensuring lessons are implemented.
- Support ORSA, scenario testing and stress testing where material third-party dependencies exist.
- Identify systemic risks and concentration vulnerabilities related to third-party risk management.
- Challenge the quality, completeness and relevance of first-line management information.
Regulatory and governance responsibilities
- Support compliance with regulatory expectations for third-party, outsourcing and broader operational risks.
- Act as a second-line contact for regulators and Internal Audit.
- Ensure third-party risk decisions have clear governance, escalation and documentation.
- Promote ownership, accountability and good conduct across the operational-risk team.
Individual conduct rules
- Act with integrity and due care, skill and diligence.
- Be open and cooperative with the FCA, PRA and other regulators.
- Pay due regard to customers' interests and treat them fairly.
Key relationships
Works with first-line stakeholders including Procurement and Vendor Management, IT, Data, Underwriters and Claims Managers.
Works with Risk Management, the Chief Risk Officer, Compliance, Internal Audit, Operational Resilience, Information Security and Sustainability stakeholders.
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