Senior Officer - General Insurance

About the job

Responsibilities

• Abide by the policies and procedures of customer service practices.
• Manage relationships with customers by ensuring quality of service provided and continuous follow up.
• Work closely with clients, insurers, sales team, and agents to make sure the customer’s interests are being served.
• Technical knowledge and advise to client on complex insurance programs such as Engineering, Property, Marine, Liability, specialty lines, and casualty. Motor and workmen compensation is a plus but not core.
• Assist in resolving key issues with customers such as quotes, endorsements, extensions, and complaints and delays in contract documents and collection.
• Communicate group renewal advice as well as sales proposals, follow-up & update Senior Manager on their status on a weekly basis.
• Prepare presentations for new as well as renewed policies.
• Coordinate internally for further requirements & communicate externally as needed.
• Strict adherence to set communication timelines. These would involve set timeframes on responses to emails (acknowledgements as well as final closures) as well as answering the phone.

Requirements

• Bachelor’s degree in business administration, Engineering, or equivalent in a similar field.
• 6+ years of experience in Insurance Underwriter, Insurance Broker/CS/Account Executive – General Lines, or Loss Adjustor.
• Fluency in both Arabic and English is required.