Senior Network Engineer, IT Infrastructure

Role overview

Responsibilities

• Architect, design, and support switches, routers, load balancers, firewalls, cabling, wireless, IDS, external connectivity, telephone, and video systems.
• Maintain infrastructure inventory, roadmap, schedules, and designs; own and deliver network and broader infrastructure projects.
• Troubleshoot across the infrastructure stack, provide third-level support, test application performance, identify bottlenecks, and work with developers on fixes.
• Act as a technical reference, cross-train IT colleagues, support the Service Desk, and participate in rotational on-call duties.
• Manage highly available infrastructure, technology initiatives, security and disaster recovery planning, and ITIL-aligned service processes.
• Track and improve performance, capacity, project delivery, and problem resolution; maintain compliance documentation including SAS70 and PCI.

Experience and qualifications

• More than seven years of network engineering experience and more than 15 years of technical support experience in medium-to-large multi-location companies.
• Relevant technology bachelor's degree or equivalent education and experience; CCNP and CCIE certifications are required.
• Security experience including firewall and IDS configuration and audit compliance reporting; MPLS vendor selection and management experience.
• Experience with network management and troubleshooting tools and multi-location architecture design.
• Advanced knowledge of DHCP/DNS, subnets, routing, switching, firewall policies and NAT, spanning tree, VoIP, QoS, VLANs, LAN/WAN, load balancers, and wireless.
• WAN optimization is preferred; unified communications experience and CEH or CCDP certification are pluses.
• Must be able to train others, manage priorities and deadlines, work under pressure, communicate complex concepts, and collaborate across technical skill levels.

Supervisory scope

Benefits

• Ryan lists competitive compensation and benefits, business connectivity reimbursement, gym membership or equipment reimbursement, LinkedIn Learning, flexible work environment, tuition reimbursement after one year, accelerated career path, and community outreach.