Senior Network Engineer, IT Infrastructure

Role overview

People and support responsibilities

• Serve as a technical reference for staff and cross-train Information Technology colleagues.
• Own and deliver infrastructure projects, including projects spanning technologies beyond networking.
• Monitor application performance, identify bottlenecks, and work with developers on fixes.
• Provide third-level support; support and train the Service Desk team as needed.
• Perform rotational on-call duties.

Infrastructure and service responsibilities

• Maintain network infrastructure inventory, roadmaps, schedules, and designs.
• Architect and manage highly available infrastructure platforms and troubleshoot across the infrastructure stack.
• Support enterprise data security planning and disaster recovery planning and testing.
• Apply appropriate ITIL practices for incident, problem, change, and configuration management.
• Manage technology strategies and initiatives and improve infrastructure performance, capacity, project completion, and problem resolution.
• Maintain technology and documentation for SAS70, PCI, and other compliance initiatives.

Education and experience

• Relevant technology degree or equivalent knowledge from a combination of education and experience is required.
• More than 7 years of network engineering experience managing networks and telephony in a medium-to-large, multi-location company is required.
• More than 15 years of technical support experience in a medium-to-large, multi-location company is required.
• Security management experience, including firewall and IDS configuration and audit compliance reporting, is required.
• MPLS vendor selection and management experience is required; WAN optimization experience is preferred.
• Experience with network management and troubleshooting tools and multi-location architecture is required.
• Unified communications tools experience is a plus.

Technical skills and certifications

• Advanced knowledge of DHCP/DNS, subnets, routing protocols, switching, firewall policy/NAT/rules, spanning tree, VoIP, QoS, VLANs, LAN/WAN, load balancers, and wireless technologies is expected.
• CCNP and CCIE certifications are required; CEH or CCDP certification is a plus.

Professional capabilities

• Able to train others quickly and thoroughly on networking concepts.
• Strong interpersonal, communication, business analysis, problem-solving, and collaboration skills.
• Able to manage competing priorities, meet deadlines, work under pressure, and communicate with people of varying technical skills.

Benefits and culture

• Benefits include competitive compensation, phone and internet reimbursement, gym membership or equipment reimbursement, and a LinkedIn Learning subscription.
• The employer offers a flexible work environment, tuition reimbursement after one year, an accelerated career path, and community outreach.