Senior Multi-unit Restaurant Operations Leader

Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs. What You’ll Get from Us Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Provide senior operational leadership across a complex portfolio of full-service and quick-service restaurant concepts.

Lead, coach and develop Restaurant General Managers and their management teams, building accountability, succession and leadership capability.

Establish clear operating priorities and ensure consistent execution across multiple restaurants and brands.

Take ownership of operational performance, including sales, labour, food cost, profitability, guest experience and brand standards.

Analyze P&L statements, forecasts and operating results; identify performance gaps and develop action plans to improve results.

Coach General Managers on financial performance and strengthen their understanding of P&L management, labour planning and cost controls.

Assess restaurant and leadership performance, identifying where additional support, development or corrective action is required.

Drive operational consistency through effective systems, processes, standards and performance expectations.

Lead through periods of operational change, staffing challenges and competing business priorities while maintaining focus on results.

Partner cross-functionally with People, Finance, Safety, Maintenance and other support functions.

Build strong relationships with airport partners, brand partners and other key stakeholders.

Ensure compliance with company policies, food safety standards, health and safety requirements and airport security requirements.

Support strategic planning, forecasting and budgeting for the airport operation.

Serve as a senior onsite operational leader and provide leadership continuity across the airport business.

Leadership Impact: Take on a key senior leadership role within one of SSP Canada's major airport operations.

Dynamic Environment: Lead multiple restaurant concepts in the fast-paced environment of Vancouver International Airport.

Develop Leaders: Build and strengthen a management team while creating succession and growth opportunities.

Career Growth: Join one of the world's leading food travel companies with opportunities to continue advancing your operational leadership career.

Competitive Total Rewards: Salary, bonus opportunity, health and dental benefits, paid time off, RRSP with company match and Employee Assistance Program.

If you're an experienced multi-unit restaurant leader ready to take on broader operational responsibility and lead through other leaders, we'd like to hear from you.

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance