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Senior Merchant Successes Manager

SallaRiyadh, KSA1 months agoSenior
Senior Merchant Successes Manager
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Via NaukriGulf·

About This Role

Responsibilities

  • Lead a team of Customer Success Managers to enhance customer engagement and ensure seamless experiences for mid-market clients.
  • Drive gross and net retention targets within the Scaled accounts segment.
  • Implement process automation and optimization to enhance scalability and efficiency.
  • Collaborate with cross-functional teams on customer engagement campaigns.
  • Analyze customer digital journeys to improve overall experience and minimize churn.
  • Develop best practices for customer communication throughout the lifecycle.
  • Identify reasons for churn and implement strategies to retain customers.
  • Implement retention programs to proactively address risks.
  • Bachelor s degree in Marketing, E-commerce, or any related field.
  • Experience managing a revenue number and maintaining a forecast.
  • Previous proven experience with digital adoption or scaling customer success.
  • Proven track record of executing against growth strategies and delivering targets above company expectations.
  • Experience in Data management and MS Excel.
  • Use data to analyze results and make data-driven decisions.
  • Experience in E-commerce, payment, shipping, or logistics companies.
  • Problem solver.
  • Experience in managing remote teams and working in a remote-friendly environment.

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