Senior Manager, Training Program Management

Role overview

Key responsibilities

• Lead training strategies aligned with organizational priorities, operational requirements, and workforce capabilities.
• Oversee the training portfolio from needs identification and prioritization through development, deployment, measurement, and improvement.
• Partner with Operations, business leaders, subject-matter experts, and cross-functional teams to develop learning solutions.
• Prepare employees to adopt new technologies, processes, products, and ways of working.
• Advance digital, automated, AI-enabled, immersive, and other emerging learning approaches.
• Evolve content and delivery to create engaging, accessible, relevant, learner-focused experiences.
• Measure training effectiveness using feedback and data and demonstrate impact on employee and operational performance.
• Simplify processes, optimize delivery, reduce manual effort, and improve training efficiency and scalability.
• Integrate training strategies into organizational and technology change and deployment plans.
• Develop, coach, and lead a high-performing team.
• Adapt programs and resources as business and operational priorities change.

Critical qualifications

• Bachelor’s degree in Business Administration, Engineering, Education, Human Resources, Organizational Development, Communications, Technology, or a related field.
• Experience leading complex training programs or portfolios in a large organization.
• Experience managing and developing teams across multiple locations or virtual/hybrid environments.
• Large-scale operational, technology, or organizational transformation or process-improvement experience is an asset.
• Operational, technical, telecommunications, or field-services experience is an asset.

Technical qualifications

• Strong program and project management, including planning, prioritization, risk management, execution, and performance tracking.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and collaboration tools.
• Strong understanding of AI technologies, including Microsoft Copilot, and ability to identify and implement practical use cases.
• Experience using data, analytics, dashboards, and employee feedback to assess learning effectiveness.
• Learning Management Systems, digital learning platforms, and content-development tools are assets.
• Automation, immersive learning, and other emerging learning technology experience are assets.

Leadership capabilities

• Strategic thinking, analytical, problem-solving, and organizational skills.
• Excellent communication, presentation, and stakeholder-management abilities.
• Ability to build trusted relationships and influence across functions and leadership levels.
• Ability to translate complex operational and technical requirements into learning strategies and solutions.
• Ability to manage competing priorities and lead through ambiguity, transformation, and organizational change.
• Ability to coach, develop, and inspire high-performing teams.

Work arrangement

• Hybrid work arrangement; successful candidates must be based in Canada and report to a Bell office at least three days per week.
• Listed locations are Toronto, Ontario, and Montreal, Quebec.
• Adequate knowledge of French is required for positions in Quebec.

Compensation and benefits

• The employer offers a competitive salary and a benefits package, including medical, dental, vision, and mental health benefits.
• Benefits include a 35% discount on Bell services and partner offers.