Senior Manager, Training Program Management

Role overview

Responsibilities

• Lead training strategy and oversee the full training portfolio, from needs assessment through deployment and improvement.
• Partner with Operations, leaders, subject matter experts, and cross-functional teams to develop effective learning solutions.
• Prepare employees to adopt new technologies, processes, products, and ways of working.
• Advance digital learning, automation, AI-enabled and immersive learning, and engaging, accessible training content.
• Measure learning effectiveness using feedback and data; improve delivery efficiency and scalability.
• Integrate training into transformation and deployment plans, and adapt programs to changing priorities.
• Coach and lead a high-performing team.

Critical qualifications

• Bachelor’s degree in Business Administration, Engineering, Education, Human Resources, Organizational Development, Communications, Technology, or a related field.
• Demonstrated leadership of complex training programs or portfolios in a large organization.
• Experience managing and developing teams across multiple locations or virtual/hybrid environments.
• Adequate knowledge of French is required for positions in Quebec.

Technical qualifications and leadership

• Strong program and project management, including planning, prioritization, risk management, execution, and performance tracking.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and collaboration tools.
• Strong understanding of AI technologies, including Microsoft Copilot, and practical implementation of use cases.
• Experience using data, analytics, dashboards, and employee feedback to assess learning effectiveness.
• Strategic, analytical, communication, presentation, stakeholder management, and problem-solving abilities.
• Experience with learning management systems, digital learning platforms, content tools, automation, or immersive learning is an asset.

Additional experience

• Large-scale operational, technology, organizational transformation, or process improvement experience is a strong asset.
• Operational, technical, telecommunications, or field-services experience is an asset.

Work arrangement

• Hybrid arrangement; successful candidates must be based in Canada and report to a Bell office at least three days per week.

Compensation and benefits

• The employer describes a competitive salary and benefits package, including medical, dental, vision, and mental health benefits; no salary cadence or amount is specified.