Senior Manager, Technology Operations Centre

Required skills and experience

• Bachelor's degree in Information Technology, Systems Administration, Information Systems Management, or a related discipline.
• Minimum 12 years of experience in technology operations, technology service delivery, or managed services, including experience leading senior technical resources.
• Demonstrated success leveraging AI-powered tools and automation solutions to improve operational efficiency, streamline workflows, and enhance overall productivity.
• Expert-level experience with ITSM platforms, event management tools, monitoring and alerting technologies, log management solutions, and application performance monitoring tools.
• Strong knowledge of infrastructure technologies, including servers, containers, storage, and networking.
• Minimum 7 years of technical leadership and people management experience.
• Experience influencing senior technology and business leaders on operational strategy and technical direction.
• Proven experience leading the delivery of complex technology initiatives from concept through implementation.
• Experience that would set you apart
• Master's degree in Information Technology, Information Systems, Business Administration, or a related field.
• Your Moneris Career - What you get
• At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.
• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.
• Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.
• #LI-Hybrid
• #TECH-IND
• Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
• AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.
• We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.