Senior Manager, Technical Support (1pm - 10pm)

Qualifications

• Track record of managing enterprise class support teams and creating processes that lead to an efficient customer support organization
• Knowledge of security platforms, email protection, cloud services and software as a service (SaaS) Experience with next-generation support models, including but not limited to, email, phone, social media, communities, chat etc.
• Ability to self-direct, multi-task and prioritize job requirements Experience of using CRM and metric reporting platforms
• Excellent verbal, written and interpersonal communication skills
• Why Proofpoint?
• At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
• Our Culture:
• Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
• We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].
• How to Apply
• Interested? Submit your application along with any supporting information- we can’t wait to hear from you!