Senior Manager Technical Services

Career Experience: You've worked at B2B SaaS companies that are AI-forward and focused on data analytics, with particular interest in HR, revenue, talent acquisition, and finance platforms

Client Demographic: You've delivered for mid-market and enterprise customers (300 to 1,500+ employees) in Professional Services, Implementation, Technical Customer Success, or consulting, including executive stakeholder management

Functional Breadth: You've helped scale client-facing technical teams. You don't need to have led the function, but you understand what growth and scale look like in practice

People Management: You've managed technical, customer-facing teams, you know how to hire and develop talent, and you keep growing as a people manager

Technical Expertise: You have technical depth in integrations, REST APIs, SFTP, data structures, and SaaS configuration, enough to troubleshoot alongside your team

Company Stage Appropriateness: You like to build, not just maintain, and you bring a metrics orientation (capacity planning, utilization, KPIs) to processes that scale

Behavioral Traits: You use pattern recognition to spot ways to support clients better

Communication: You communicate clearly with technical and non-technical audiences

Bonus: startup experience; HRIS or compensation planning platforms; HubSpot, Planhat, Zendesk, Postman, or SQL; PSA or project management tools; AI tools used to improve services workflows

Lead the team: recruit, coach, and retain Implementation Specialists and Senior Professional Services Consultants; set goals, manage performance, and build a bench of future leaders

Own escalations: resolve technical blockers such as integration failures and data sync errors, coach the team to troubleshoot independently, and drive root-cause fixes with Support, Product, and RD

Run delivery: own technical onboarding, integrations, data cleanup, and project management; forecast capacity against the sales pipeline and existing customer demand; build the playbooks, processes, and AI-enabled automation that make delivery fast and accurate; own and report on operational metrics

Partner across the business: work with Sales on scoping, Customer Success on expansion, and executive stakeholders at key customers; be the voice of the customer to Product and RD

Time to value: implementation duration, time to launch, and on-time completion

Project CSAT survey scores

Data accuracy at project completion and stability of integrations after delivery

Escalation resolution speed, team utilization, engagement, and retention

Tools: HubSpot, Planhat, and Zendesk, plus the ChartHop platform

Interviews: Talent Partner Screen, Hiring Manager, Team Interviews (Culture, Technical, Collaboration) and Leadership

Compensation: L5, Senior Manager. $150k-$170k base salary + $20k bonus based on seniority within the L5 level.

Application deadline: Friday October 23rd