Senior Manager - Technical Product Management
Full Job Posting
Key Responsibilities
- Own the product roadmap, and priorities for the assigned digital domain.
- Translate business objectives and customer needs into clear product capabilities, requirements, and measurable outcomes.
- Partner closely with the Lead Software Engineer to align product priorities with architecture, technical feasibility, platform health, and engineering capacity.
- Maintain and prioritise the product backlog based on customer value, business impact, risk, dependencies, and technical considerations.
- Define clear business requirements, user journeys, acceptance criteria, success measures, and non-functional expectations.
- Ensure product capabilities are designed for reuse across Qiddiya’s assets, brands, channels, and customer journeys.
- Lead discovery activities, including stakeholder workshops, customer research, journey analysis, process mapping, and solution validation.
- Work closely with Experience Design, Engineering, Architecture, Data, Operations, Cybersecurity, Commercial, and other business teams.
- Coordinate dependencies and integration requirements across internal platforms, external partners, and related product domains.
- Provide product direction and oversight to vendor delivery teams, ensuring delivery remains aligned with Qiddiya’s priorities and standards.
- Ensure that product decisions, requirements, documentation, and platform knowledge are retained within Qiddiya.
- Define product KPIs and use data, customer insights, operational feedback, and platform performance to guide prioritisation.
- Monitor adoption, conversion, customer experience, operational performance, and business outcomes after release.
- Support incident management by assessing customer and business impact, coordinating stakeholder communication, and prioritising remediation.
- Balance the delivery of new capabilities with technical debt, resilience, compliance, operational improvement, and platform sustainability.
- Maintain clear communication on roadmap progress, risks, dependencies, decisions, and expected outcomes.
Requirements
- 7+ Years of product-management experience within complex digital, technology, or customer-facing environments.
- Proven experience owning digital products from discovery through delivery, launch, operation, and continuous improvement.
- Strong technical understanding of APIs, integrations, digital platforms, data flows, cloud services, and modern software-delivery practices.
- Experience managing products within areas such as commerce, checkout, loyalty, customer accounts, mobile experiences, ticketing, payments, or digital platforms.
- Strong experience defining product strategies, roadmaps, business requirements, user journeys, acceptance criteria, and measurable outcomes.
- Proven ability to work closely with engineering teams and make informed product and technical trade-offs.
- Experience overseeing vendors, system integrators, or outsourced product and delivery teams.
- Strong analytical skills and experience using product, customer, operational, and commercial data to guide decisions.
- Ability to manage multiple stakeholders, competing priorities, cross-domain dependencies, and complex delivery environments.
- Strong communication, facilitation, negotiation, and decision-making skills.
- Ability to influence teams and stakeholders without relying on direct line-management authority.
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