Senior Manager - Sales

Job Summary

Genesys is seeking a results-driven Senior Sales Manager to lead our sales team to develop strategic sales plans, and drive revenue growth for the Enterprise segment for Pan India region. The Sales Manager will be responsible for setting targets, coaching the team, managing key accounts, and ensuring customer satisfaction while meeting business objectives.

Key Responsibilities

Develop and execute sales strategies to achieve revenue and growth targets

Lead, mentor, and motivate the sales team to improve performance

Set individual and team sales goals - track and report performance metrics

Identify new business opportunities and expand the customer base

Build and maintain strong relationships with key clients and partners

Collaborate with marketing, product, and customer success teams

Manage sales forecasts, budgets, and pipelines

Analyze market trends, customer needs, and competitor activity

Ensure compliance with company policies and sales processes

Key Skills

Strategic planning and execution

Customer relationship management

Data-driven decision making

Forecasting and pipeline management

Problem-solving and adaptability

Required Experience

At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization

Possess a combination of technical and managerial skill in the CcaaS/CX Industry

Managing Regional or Enterprise-level accounts with a strong CXO relationship

Proven experience in driving forecast accuracy, hygiene and coverage.

Understanding of AI and Digital Transformation in key industry verticals

Strong understanding of CCaaS, CX, or contact center solutions is highly preferred

Strong leadership, coaching, and team management skills

Excellent communication, negotiation, and presentation abilities

Track record of meeting or exceeding sales targets

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys CloudTM is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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