Senior Manager, Process Engineering

Role overview

Key responsibilities

• Use operational and performance data to identify opportunities, prioritize use cases, and inform solution expansion.
• Analyze solution performance and trends; identify root causes, risks, and improvement opportunities and recommend actions.
• Coordinate initiatives across leadership, operations, product, engineering, vendors, and external stakeholders.
• Lead discovery using user interviews, process maps, and gap analysis.
• Analyze processes, standards, and operational, financial, and quality metrics to identify automation and efficiency opportunities.
• Create product requirements documents, user stories with acceptance criteria, process maps, and decision trees.
• Work with product and engineering to refine backlog items, clarify scope, and ensure requirements are testable, traceable, and outcome-aligned.
• Support implementation and adoption through change management, documentation, and coordination with training, quality, and performance management teams.
• Troubleshoot operational and product issues, coordinate resolution, and communicate workflow logic across technical and non-technical teams.

Required qualifications

• 5+ years as a Business Analyst, Process Analyst, or Product Business Analyst in healthcare.
• Strong healthcare revenue cycle knowledge, including back-end operations, payer rules, claims workflows, denials management, and reimbursement methodologies.
• Experience in healthcare process analysis, process improvement, or operational analytics.
• Advanced analytical skills and ability to turn large datasets into actionable recommendations.
• Hands-on experience with Excel, Power BI, or similar reporting and visualization tools.
• Ability to document workflows, business requirements, and process standards clearly.
• Strong communication and presentation skills for technical and non-technical audiences.
• Must be willing to travel up to 25%.

Work arrangement

• The posting identifies the role as remote in the United States.