Senior Manager, Process Design & Optimization

Role overview

Responsibilities

• Advise on process management, Lean Six Sigma, and identifying, improving, and sustaining initiatives using DMAIC.
• Assess, design, and implement improvements that streamline and connect cross-functional operations.
• Define metrics to measure process effectiveness, productivity, and business results.
• Influence middle management and executive leaders to adopt productivity improvements and champion change.
• Lead process improvement engagements across Operations, IT&S, Retail & Wealth, and Corporate Functions, managing multiple waves or projects each year.
• Coach and mentor team members and promote accountability, prioritization, and high-quality delivery.
• Champion customer-focused improvements and support a superior customer experience.
• Operate in line with risk appetite, controls, operational risk, regulatory compliance, AML/ATF, and conduct risk requirements.

Required qualifications

• At least 5 years of relevant experience, including expertise in cost reduction, productivity improvement, or process optimization.
• Strong knowledge of business process management, Lean methodology, systems, tools, and DMAIC principles.
• Experience leading small- to medium-scale change management and process improvement initiatives.
• Strong analytical and quantitative problem-solving skills and ability to produce practical, sustainable solutions.
• Ability to manage organizational change, align improvements to business objectives, and develop long-term strategies.
• Excellent communication and influencing skills, including presentations to middle management and executive leadership.
• Leadership skills to motivate cross-functional teams, foster collaboration, and drive results.

Assets

• Lean Six Sigma Black Belt certification and/or PMP designation is an asset.

Benefits and culture

• The posting describes professional development opportunities, annual bonus, flexible vacation, personal and sick days, and benefits beginning on the first day.
• The employer describes an inclusive and accessible workplace.