Senior Manager, Payment Operations

Our mission is to provide simple and efficient processing with controlled, high-quality service, enabling our customers to excel in their own service delivery.

The Payment Operations team is responsible for several key areas including

End-to-end processing of all financial transactions such as billing, customer payments, accounts payable & receivable, in compliance with supplier accounts, applicable legislation and internal policies

Operational cash forecasting and working capital tracking

Processing supplier payments & employee expenses

This is a key role within the Payment Operations function, with a dedicated focus on the Sunrise GmbH account. As Senior Manager of the Sunrise Purchase to Pay (P2P) Team, the role will act as workstream lead across invoice processing, query management and operational procurement activities delivered on behalf of Sunrise. The position will also play a central role in driving transformation and supporting Sunrise’s P2P initiatives, ensuring services are delivered in line with agreed SLAs and KPIs.

Reporting to the Payment Operations Director, the role will oversee the accurate, efficient and controlled delivery of P2P operations. It will be accountable for consistently delivering high-quality outcomes, providing strategic support and input to the Head of P2P at Sunrise, and collaborating with key stakeholders to identify, implement and embed both technical and practical solutions.

We are relationship-focused and aim to partner closely with the business to drive, promote and embed meaningful organisational growth. This is an excellent opportunity to work as part of a collaborative Payment Operations team. In return, we offer training and development opportunities to support your leadership capability and career progression, alongside structured reviews focused on career development and job satisfaction.

Identify opportunities for digital innovation and improvement across various Payment Operations functions

Collaborate with Transformation and Technology teams to define Payment Operations digital needs

Lead digital transformation changes within Payment Operations functions

Facilitate the implementation of new technology by supporting testing requirements within the designated delivery timelines

Reimagine operational processes to drive a best in class, end-state solution whilst aligning with market needs

Ensuring accurate and efficient delivery of all payment operations processes and providing leadership to the wider team in order to achieve KPI’s and deliverables

Leading and resolving all high-profile customer escalations

Key contact to Sunrise, working with senior stakeholders to ensure fast query resolution and excellent customer service

Continuously review current processes, identify improvements and work with Digital Teams to deliver a solution

Responsible for coordinating with all teams within Payment Operations to improve the customer experience

Responsibility for delivery of any changes to operational structures

Experience working within a fast-paced accounts payable or accounts receivable department & delivering to timelines

Experience of delivering process improvements and transformation change within a transactional finance department

Strong excel skills essential

Attention to detail

Clear and concise written communication skills

Strong verbal communication skills to explain issues and provide clear and important interpretation of analysis conducted

To be able to lead and control meetings with senior stakeholders

Be able to present information in a clear and concise format

Stakeholder management (up to and including ExCom isn't essential but would be beneficial) – to be able to understand finance and operational customers’ needs and requirements to provide excellent customer service

Organisation & time management

Ability to work under pressure whilst maintaining customer excellence

Experience co-ordinating change programs that feed into multiple teams from an operational perspective

Resilience

People management

Managing and implementing compliance controls

Strong understanding of SAP & Ariba

In-depth understanding of a P2P function

Agile worker

Training & development

Project management

Operational understanding of SOX & IFRS

Reporting experience

Knowledge of basic accounting principles

Collaboration working across internal and external teams in multiple offices to deliver improvements and standard process within the team

Ability to work under pressure & meet targets without compromising on quality

Solution driven – problem solver, open to change and different ways of doing things

Keen interest in automation technology and driving operational improvement.

Develops great relationships, is straight up and fair, always credible, accessible and approachable. Is mindful of the commercial aspects and impacts on people

Create a smart disruption by challenging the way things are done, having a critical eye, learning from activities and being prepared to try new ways of doing things. Ability to adopt a consultative approach with our partners

Competitive salary

25 days annual leave with the option to purchase 5 more.

Enjoy your birthday off, plus receive an additional 3 days of annual leave once you reach 5 years of service.

Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.

Matched pension contribution up to 10%

Access to our car benefit scheme

Access to our online learning platform to continue to develop and grow your career with us

The chance to join an innovative, fast-paced and passionate team

#LibertyBlume a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.