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Senior Manager, Partner Technology Architecture

ServiceNow
New York, USA
Full-time
Senior · 10+ years experience
Remote
Discovered 3 days ago
servicenow

Full Job Posting

Qualifications

  • Required: • 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology advisory experience, with a proven record of leading technical discovery, demonstrations, and partner engagements. • 6+ years of leadership experience, preferably within pre-sales, professional services, or partner-aligned organizations, including building or leading pre-sales or partner practices. • Experience coaching, mentoring, and managing a team of senior-level professionals, with a structure
  • Preferred & Standout Experience: • Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents), and ServiceNow certifications (e.g., CSA, CIS, or architectural certifications). • Experience building or leading pre-sales or professional services organizations, particularly partner-aligned organizations. • Experience working with service advisory firms, service integrators, service providers, and outsourcers. • Background in management consulting, strategy advisory, or part

Responsibilities

  • As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities
  • against partner and Global Partners & Alliances goals, and remain accountable for the partner
  • outcomes your team delivers.
  • People Leadership & Team Development
  • Lead, coach, and develop a team of Partner Technology Architects, setting clear goals
  • and growing each member according to business needs and individual professional
  • goals.
  • Evaluate team members regularly through direct observation, peer feedback, and sales
  • feedback.
  • Build and maintain a recruiting pipeline and hire to meet future business demands.
  • Manage day-to-day team operations, including resource scheduling, activity reporting,
  • and expense review and approval.
  • Assign resources to partner engagements, joint solution development, and demand
  • generation to ensure effective use of skills across the assigned region
  • Partner Strategy & Business Development
  • Ensure your team serves as the primary strategic interface for assigned partners,
  • building trusted relationships with partner executives and practice leaders.
  • Lead joint business planning to align partner investments, industry focus, and go-tomarket
  • priorities across all routes to market.
  • Advise partners on practice growth, specialization strategy, and readiness for AI-enabled
  • offerings.
  • Develop forward-looking strategies with a clear investment and go-to-market plan
  • covering headcount, training, and tools.
  • Influence partner-sourced and partner-influenced pipeline through offer-led strategy and
  • solution differentiation.
  • Drive cross-industry development and go-to-market strategies for innovative solutions
  • with partners.
  • Connect solution strategy to measurable business outcomes, including efficiency,
  • growth, ROI, and time-to-value.
  • Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to
  • deliver a unified partner experience, not fragmented touchpoints.
  • Pre-Sales Excellence & Solution Strategy
  • Ensure your team delivers technical discovery sessions, executive briefings, and
  • solution demonstrations that accelerate partner-led deal velocity, and participate directly
  • where needed.
  • Drive solution strategy that aligns partner offerings to high-value industry workflows and
  • customer outcomes.
  • Oversee partner-led proofs of concept and co-demonstrations that prove business value,
  • technical feasibility, and competitive differentiation.
  • Provide technical escalation support for critical partner-led opportunities at key deal
  • milestones.
  • Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and
  • Business Services.
  • Champion AI-first solution design, including intelligent workflows, automation, and agentbased
  • use cases.
  • Promote responsible, enterprise-ready AI adoption aligned to governance and trust
  • standards.
  • Required:
  • 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology
  • advisory experience, with a proven record of leading technical discovery,
  • demonstrations, and partner engagements.
  • 6+ years of leadership experience, preferably within pre-sales, professional services, or
  • partner-aligned organizations, including building or leading pre-sales or partner
  • practices.
  • Experience coaching, mentoring, and managing a team of senior-level professionals,
  • with a structured, team-first approach to goals and objectives.
  • Proven experience working directly with partners, system integrators, service providers,
  • hyperscalers, or technology alliances.
  • Strong executive presence, with the ability to influence VP+ and CXO-level partner
  • stakeholders and to collaborate across Enterprise Architects, Technical Architects,
  • Offering Managers, and Directors.
  • Demonstrated ability to connect business strategy, industry context, and technology into
  • actionable partner growth plans, and to shape or scale partner practices, offerings, or
  • go-to-market motions.
  • Solid understanding of enterprise platforms and workflow-based solutions, with deep
  • familiarity with at least one technology (e.g., Cloud, database, AppDev etc.).
  • Working knowledge of AI-enabled use cases, automation patterns, and data-driven
  • workflows, and experience applying AI thoughtfully to processes, decision-making, and
  • problem-solving.
  • BA/BS in Computer Science or a similar technical degree, or equivalent experience.
  • Ability to articulate complex concepts clearly to both technical and non-technical
  • audiences.
  • Preferred & Standout Experience:
  • Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents),
  • and ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
  • Experience building or leading pre-sales or professional services organizations,
  • particularly partner-aligned organizations.
  • Experience working with service advisory firms, service integrators, service providers,
  • and outsourcers.
  • Background in management consulting, strategy advisory, or partner business
  • development.
  • Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler,
  • Build).
  • Familiarity with competitive platforms and the ability to articulate ServiceNow
  • differentiation.
  • Work Personas
  • We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

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