Senior Manager, Partner Enablement & Certification

Position Summary

Key Responsibilities

• Design, build, and maintain Neptune’s installation/implementation certification standard for distributors, subcontractors, and installers
• Develop and deliver training programs covering best practices for all aspects of Neptune solutions.
• Certify partners against the standard and maintain an accurate roster of certified partners.
• Proactively inspect and audit partner work in the field to verify compliance.
• Feed audit findings back into training content and continuously raise the certification bar
• Partner with Direct and Partner/Network Project Delivery teams to align standards across Neptune-run and partner-run projects
• Track and report on partner performance, certification status, and quality trends to Solutions Delivery leadership

Skills

• Strong program and training design skills
• Comfortable auditing technical field work and giving direct, constructive feedback
• Excellent relationship-building skills with external partners and internal cross-functional teams
• Data-driven approach to identifying quality trends and root causes
• Organized and detail-oriented, able to manage multiple partner relationships simultaneously

Qualifications

• Required Education: Bachelor’s degree in a related field, or equivalent combination of education and experience.
• Required Experience: 7+ years of experience in field services, training quality, training, or partner/vendor management, including experience building or running a certification or quality-assurance program. Utility, telecom, or metering industry experience preferred.

Preferred Qualifications

• Experience with AMI/AMR metering software, endpoint, or network installation
• Familiarity with vendor/subcontractor management in a regulated utility environment
• Project management or quality-assurance certification (e.g., PMP, Six Sigma)
• Ways of Working: This is a hybrid position. The Sr. Manager, Partner Enablement & Certification is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.
• Our Values
• At Neptune Technology Group, our values guide how we work, lead, and grow together. The Sr. Manager, Partner Enablement & Certification will be expected to embody and champion these values every day:
• Own It — We are accountable to ourselves and each other. We deliver results and always do what’s right.
• Be Humble — We roll up our sleeves. We value mutual respect in all our interactions. We are genuine, putting others first.
• Be a Passionate Solver — We take pride in solving problems. We are adaptable and continuously learning.
• Win Together — We achieve more when individual perspectives come together.
• Location:
• Tallassee, AL | Duluth, GA | Mississauga, ON | Remote – US | Remote – Canada
• Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN. Neptune also does not sponsor individuals in F-1 status for this role
• #HP1