Senior Manager Operations, Tax Operations
Role Overview
Leads a department with time-sensitive, complex, or specialized processes and ensures performance meets industry and company standards.
Provides direction to managers and experienced individual contributors and handles enhanced customer service, process improvement, and complex problem-solving.
Understands end-to-end processes, dependencies, and regulatory and organizational risks; resolves escalated issues with minimal supervision.
Key Skills for This Role
Full Job Posting
Role overview
Leads a department with time-sensitive, complex, or specialized processes and ensures performance meets industry and company standards.
Provides direction to managers and experienced individual contributors and handles enhanced customer service, process improvement, and complex problem-solving.
Understands end-to-end processes, dependencies, and regulatory and organizational risks; resolves escalated issues with minimal supervision.
Responsibilities
- Lead department operations, performance, decision-making, and service standards.
- Monitor regulations and trends, oversee controls, design process improvements, and manage budgets and metrics.
- Engage clients, internal partners, and vendors and seek feedback and support.
- Train, coach, and manage performance; foster teamwork, succession planning, and career development.
- Set goals, manage compensation, and reinforce organizational behaviors.
- Champion organizational and cross-functional initiatives and support employees through transitions.
- Contribute process design, product knowledge, technical expertise, and problem-solving to specialty initiatives.
Required qualifications
- Four-year degree or equivalent; alternatively, high school diploma or equivalent and at least five years of relevant industry experience.
- At least five years of securities, banking, technology, or job-specific related experience.
- At least five years of demonstrated team leadership and management experience.
Preferred qualifications
- Canadian Securities license is recommended.
- Leadership and people skills, business acumen, analytical and problem-solving skills, and change-management ability.
- Securities or financial-services regulatory and audit experience, brokerage operations knowledge, and vendor-management experience.
Work location
- The job details list an office address at 180 Wellington Street West, Toronto.
Schedule
- Work hours are listed as 37.5 per week.
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