Senior Manager, OneHUB Transformation

About AbbVie

Qualifications

• 10+ years of experience in transformation delivery, large-scale systems implementation, business process redesign, operations, or management consulting
• Demonstrated track record of leading complex, cross-functional implementations through the full lifecycle with measurable operational impact
• Strong process design and systems thinking skills, including hands-on experience developing SOPs, playbooks, and transition plans
• Proven ability to influence, align, and drive delivery across senior cross-functional stakeholders spanning business, operations, and technology
• Must have demonstrated organizational and planning skills, excellent verbal and written communication skills
• Must have demonstrated strong project management skills with successful delivery of projects
• Must be able to effectively facilitate the resolution of complex technical, analytical and business issues across functional lines
• Bachelor’s degree in business administration, information technology, engineering, operations management, or a related field required
• Master’s degree, MBA or equivalent preferred

Responsibilities

• Translates strategic direction into clear workplans, deliverables, and next steps for priority transformation initiatives.
• Lead progress of assigned workstreams, helping move initiatives from planning through implementation.
• Drive structured problem solving and develop practical recommendations to address issues and support execution.
• Conduct research and analysis to inform decisions, clarify requirements, and support advancement of transformation priorities.
• Develop materials and tools that help teams execute against agreed plans and sustain progress across initiatives.
• Identify execution risks or gaps early and elevate them for resolution.
• Operationalize operating model decisions (e.g., roles and responsibilities, decision rights, service levels, offshoring transitions) into concrete process, system, and organizational changes across OneHUB and its functional partners
• Develop standard transformation artifacts (SOPs, transition plans, and playbooks) that can be reused across workstreams, functions, and geographies
• Partner closely with Change Management & Communications, Innovation Excellence, PMO, Operations, and functional leads to ensure systems and process changes are well sequenced, well understood, and well adopted
• Coordinate with external hub operators, system vendors, and implementation partners on delivery timelines, technical dependencies, and quality of execution
• Work hand-in-hand with Change Management & Communications to ensure frontline readiness, stakeholder alignment, and smooth adoption of process and system changes
• Provide regular, structured reporting on systems and process workstream status, delivery milestones, risks, and business impact to the Transformation Office and OneHUB leadership
• Inform the refresh of the OneHUB transformation roadmap by surfacing execution learnings, operating model gaps, and sequencing opportunities across systems, processes, and organizational design