Senior Manager of Student Conduct and Conflict Resolution | Office of Student Experience

Overview

Job Responsibilities

• Oversee and direct the operations of Student Conduct and Conflict Resolution (SCCR) in alignment with the mission of the Office of Student Experience and the University.
• Develop and implement short- and long-term goals for SCCR, leveraging team capabilities to achieve strategic objectives.
• Respond promptly to reports of non-academic student misconduct from various university stakeholders and adjudicate high-level cases involving individuals, residential students, and student organizations.
• Review and update the Student Code of Conduct, Student Pledge, and Student Handbook annually; propose edits and policy expansions.
• Refer students exhibiting behavioral concerns to the Student of Concern Committee and follow up to support success and retention.
• Manage and maintain the Student Infraction and Management System in collaboration with IT.
• Serve as a key resource on Student Code of Conduct policies and procedures for the AUS community.
• Promote mediation services and conduct training sessions on mediation for students.
• Design and deliver training for Conduct Council Hearing Board (CCHB) members and update the CCHB and Appellate Committee manuals.
• Coordinate the recruitment and onboarding of student members to the CCHB in consultation with the Executive Director - Student Residential Life and Conduct.
• Supervise SCCR personnel; oversee recruitment, budgeting, and request resources for staff development.
• Manage the OSE Student Verification System and ensure smooth operations.
• Represent SCCR on departmental, divisional, and university-wide committees as assigned by the Executive Director - Student Residential Life and Conduct.
• Execute additional tasks and special projects as assigned by the Executive Director - Student Residential Life and Conduct.

Qualifications And Skills Required

• Bachelor’s degree in a related field (A Master’s degree is preferred and considered a plus).
• In-depth knowledge of student conduct administration, conflict resolution pathways, relevant legal frameworks, and privacy regulations.
• Strong oral and written communication skills, with the ability to convey complex information clearly and professionally.
• Diplomacy and discretion when engaging with students, families, and university stakeholders in sensitive and confidential matters.
• Excellent interpersonal skills with a demonstrated commitment to student development, equity, and inclusive practices.
• Ability to interpret and analyze data, apply critical thinking, and utilize various assessment tools within the student conduct process.
• Proven capacity for independent judgment and sound decision-making.
• Proficiency in using Student Infraction Management Systems and other conduct-related platforms.
• Trained in Title IX or equivalent frameworks, with the ability to investigate and manage cases involving interpersonal misconduct in alignment with university policy and legal standards.
• 7 years and above in Higher Education depending on educational qualifications and working with Students.
• Experience in investigating techniques, conflict management trainings and workshop facilitation

How To Apply

• Interested applicants should fill out the form.
• AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
• AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one’s qualifications.