Senior Manager Infrastructure and IT Operations
Role Overview
Leads the organization’s IT infrastructure, cloud platforms, cybersecurity, information security, and day-to-day IT operations and support.
Ensures infrastructure and end-user services are secure, available, scalable, and delivered within agreed service levels.
Drives modernization and automation using Microsoft technologies, manages vendors and budgets, and leads infrastructure, security, and IT support teams.
Key Skills for This Role
Full Job Posting
Role purpose
Leads the organization’s IT infrastructure, cloud platforms, cybersecurity, information security, and day-to-day IT operations and support.
Ensures infrastructure and end-user services are secure, available, scalable, and delivered within agreed service levels.
Drives modernization and automation using Microsoft technologies, manages vendors and budgets, and leads infrastructure, security, and IT support teams.
Infrastructure, cloud, and security
- Owns data centre, server, storage, virtualization, network, and end-user computing design and operations.
- Manages Windows Server, Active Directory, and Microsoft Entra ID; maintains standards, patching, asset lifecycles, capacity, licensing, and budgets.
- Leads Azure and Microsoft 365 strategy, migration, operations, hybrid architecture, cloud governance, cost monitoring, backup, and disaster recovery.
- Owns cybersecurity and information security across endpoint, network, identity, email, and data protection; improves Microsoft security tooling.
- Leads vulnerability management, patch compliance, penetration-test remediation, security incidents, audits, and compliance, including NCA ECC and ISO 27001.
- Drives security awareness and policies; maintains and tests business continuity, disaster recovery, and backup plans.
IT operations and improvement
- Owns service desk and technical support, ITIL incident, request, problem, and change management, and SLA and KPI reporting.
- Establishes proactive monitoring, leads major incident management and root cause analysis, and maintains inventory, knowledge base, and runbooks.
- Automates patching, provisioning, onboarding and offboarding, endpoint configuration, and service desk workflows using Microsoft tools.
- Implements infrastructure as code and standardized deployment pipelines using Azure DevOps and GitHub.
- Leads teams, manages on-call coverage, delivers projects, manages vendors and stakeholders, and reports on service performance, security, risks, and improvement plans.
Experience and education
- Bachelor’s degree in Computer Science, Information Technology, or a related field; a master’s degree is preferred.
- At least 10 years of enterprise IT infrastructure, cloud, and IT operations experience, including SLA ownership and cloud migration and security improvement programs.
- At least 5 years in a leadership or management role covering infrastructure, cybersecurity, service desk, and vendor teams.
Technical skills and preferred credentials
- Requires deep Microsoft technology expertise, cybersecurity and information security knowledge, ITIL service management, automation and scripting, and project and stakeholder management.
- Technical areas include Azure, Microsoft 365, Windows Server, Entra ID, virtualization, backup and disaster recovery, Defender XDR, Sentinel, Purview, Intune, and networking.
- Automation and delivery tools include PowerShell, Azure Automation, Logic Apps, Power Platform, Bicep, ARM, Terraform, Azure DevOps, and GitHub.
- Microsoft certifications are strongly preferred; examples include Azure Solutions Architect Expert, Azure Administrator Associate, Microsoft 365 Administrator, Security Operations Analyst, or Identity and Access Administrator.
- ITIL v4 and security certifications such as CISSP or CISM are desirable.
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